Usher / Door Steward – Church & Community Events

About the Company

The City of Glenorchy Council is dedicated to fostering a vibrant and inclusive community for all residents and visitors. We manage a wide range of public facilities and proudly host numerous community events throughout the year, from cultural festivals to local church gatherings. Our commitment is to ensure safe, welcoming, and enriching environments that enhance community well-being and civic engagement across the Glenorchy municipality.

Job Description

We are seeking enthusiastic and community-minded individuals to join our team as Usher / Door Stewards. This vital part-time role supports the seamless execution of various church services and community events held across the City of Glenorchy. As an Usher / Door Steward, you will be the friendly face of our events, responsible for creating a welcoming atmosphere, assisting attendees, and ensuring the comfort and safety of everyone present. This position requires excellent interpersonal skills, reliability, and a proactive approach to customer service in a dynamic event environment.

Key Responsibilities

• Warmly welcome and direct attendees to appropriate seating or areas within event venues.
• Provide clear and helpful information regarding event schedules, facility locations, and emergency exits.
• Monitor entry points and manage attendee flow to ensure a safe, orderly, and pleasant experience for all.
• Offer assistance to attendees with special needs, including those requiring accessibility support.
• Distribute event programs, informational brochures, or materials as required for specific gatherings.
• Handle minor inquiries or issues independently and escalate more complex concerns to event organizers.
• Ensure event spaces remain tidy and presentable throughout the event, and assist with light setup or pack-down as needed.
• Act as a visible, approachable, and professional point of contact for all attendees, embodying the spirit of community.

Required Skills

• Excellent interpersonal and verbal communication skills, with a genuine desire to help others.
• A friendly, approachable, and consistently professional demeanor.
• The physical ability to stand for extended periods, walk around event spaces, and assist with light tasks.
• Strong attention to detail and the capacity to follow instructions precisely.
• Outstanding reliability, punctuality, and a strong work ethic.
• A basic understanding of customer service principles and the importance of a positive attendee experience.

Preferred Qualifications

• Previous experience in a customer service, hospitality, or event support capacity.
• Current First Aid certification or a willingness to obtain one.
• Good knowledge of local community facilities, services, and the Glenorchy area.
• Flexibility to work varied hours, which may include evenings, weekends, and public holidays, based on event schedules.

Perks & Benefits

• The fulfilling opportunity to be an integral part of meaningful church and community events.
• A supportive, inclusive, and collaborative work environment.
• Flexible scheduling options to accommodate your availability.
• Comprehensive on-the-job training and ongoing support to help you excel.
• Direct contribution to enhancing the well-being and connectedness of our local community.

Apply Now