About the Company
The St Vincent de Paul Society in Australia has been assisting people experiencing poverty and inequality for over 160 years. As a leading not-for-profit organisation, we are committed to social justice and offer a range of services including support for housing, education, and community engagement. Our Bathurst team plays a crucial role in delivering these vital services to the local community, supported by dedicated professionals and volunteers.
Job Description
We are seeking a proactive and empathetic Membership Support Assistant to join our professional team in Bathurst. This role is crucial in ensuring our members and supporters receive exceptional service, contributing directly to our mission of assisting those in need. You will be the first point of contact for enquiries, manage member data, and provide administrative support to facilitate the smooth operation of our membership programs and community initiatives.
Key Responsibilities
- Respond to membership enquiries via phone, email, and in-person with professionalism and empathy.
- Maintain accurate and up-to-date member records in our database system.
- Process new membership applications, renewals, and updates efficiently.
- Assist with the coordination of member events, meetings, and communication materials.
- Provide administrative support to the professional team, including scheduling, correspondence, and report generation.
- Collaborate with internal teams to ensure seamless service delivery and member satisfaction.
- Uphold the values and mission of the St Vincent de Paul Society in all interactions.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Demonstrated empathy and a commitment to helping others.
- Basic data entry and database management experience.
Preferred Qualifications
- Previous experience in a membership support or administrative role, preferably within the not-for-profit sector.
- Familiarity with CRM systems (e.g., Salesforce, Raiser's Edge).
- A diploma or certificate in administration, business, or a related field.
- Knowledge of the Bathurst community and local NFP landscape.
Perks & Benefits
- Competitive salary package and salary packaging options available.
- Access to professional development and training opportunities.
- Supportive and collaborative team environment.
- Opportunity to make a tangible difference in the community.
- Employee Assistance Program (EAP).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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