About the Company
The ACT Emergency Services Agency (ESA) is a professional and community-oriented organisation dedicated to protecting and enhancing the safety of the Canberra community. Comprising ACT Ambulance Service, ACT Fire & Rescue, ACT State Emergency Service, and ACT Rural Fire Service, we are at the forefront of emergency response and community safety. We value integrity, professionalism, and a commitment to public service.
Job Description
We are seeking a highly motivated and resilient Fire Communications Officer to join our critical response team based in Greenway, ACT. This is an immediate hire opportunity for individuals ready to make a significant impact on community safety. As a Fire Communications Officer, you will be the vital link between the public and our emergency services, responsible for receiving, processing, and dispatching emergency calls with precision and calm under pressure. You will operate advanced communication systems and maintain accurate records in a fast-paced, high-stress environment, directly contributing to saving lives and protecting property.
Key Responsibilities
- Receive and accurately process emergency calls (000) for fire and other incidents.
- Prioritise and dispatch appropriate ACT Fire & Rescue resources promptly and efficiently.
- Maintain clear and concise radio communication with fire ground personnel and other emergency services.
- Document all incident details, resource movements, and critical information accurately in real-time.
- Provide essential support and information to emergency crews and the public during incidents.
- Operate and monitor sophisticated computer-aided dispatch (CAD) systems and other communication technologies.
- Adhere strictly to standard operating procedures and emergency protocols.
- Participate in ongoing training and professional development activities to maintain proficiency.
Required Skills
- Exceptional verbal and written communication skills.
- Demonstrated ability to remain calm, focused, and effective under extreme pressure.
- Strong active listening skills and the ability to extract critical information quickly.
- High level of attention to detail and accuracy in record-keeping.
- Proficiency in computer operation and data entry.
- Ability to multi-task effectively in a dynamic, high-stakes environment.
- Resilience and ability to handle distressing situations professionally.
Preferred Qualifications
- Previous experience in an emergency services dispatch or contact centre environment.
- Knowledge of the Australian Capital Territory (ACT) geography and road networks.
- Formal qualifications in emergency management, public safety, or a related field.
- Current First Aid and CPR certification.
- Experience with computer-aided dispatch (CAD) systems.
Perks & Benefits
- Secure full-time employment with a leading government agency.
- Comprehensive training and professional development programs.
- Opportunity to make a tangible difference in the community.
- Supportive team environment and peer support services.
- Generous superannuation contributions.
- Flexible working arrangements (where operational requirements permit).
- Employee assistance program for well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.