About the Company
SA Ambulance Service (SAAS) is the primary provider of emergency medical care and patient transport services in South Australia. Dedicated to saving lives and providing excellent care, SAAS operates 24/7 across the state, serving communities from metropolitan hubs to remote regional areas. Our team of highly skilled paramedics, emergency medical call takers, dispatchers, and support staff work collaboratively to ensure timely and effective responses to medical emergencies, embodying our commitment to public health and safety.
Job Description
Join the vital team at SA Ambulance Service as an Ambulance Dispatch Assistant in Murray Bridge. This pivotal role involves supporting our dispatch operations, ensuring the efficient coordination of ambulance resources and timely responses to emergency and non-emergency calls. You will work closely with Ambulance Dispatch Officers, call takers, and ambulance crews, providing administrative and communication support to maintain smooth and effective service delivery. This position offers competitive remuneration, including attractive weekend penalty rates, for a dedicated individual ready to contribute to critical public service.
Key Responsibilities
- Assist Ambulance Dispatch Officers in monitoring and managing ambulance movements and availability.
- Process and log non-emergency transport requests and allocate resources as directed.
- Maintain accurate records of all dispatches, vehicle statuses, and incident logs.
- Communicate effectively with ambulance crews, providing updates and relaying information.
- Handle administrative tasks related to dispatch operations, including data entry and report generation.
- Assist in emergency call overflow situations, providing support to call takers if needed.
- Ensure compliance with SAAS policies, procedures, and relevant regulations.
- Contribute to a high-performing team environment focused on patient care and operational excellence.
Required Skills
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively under pressure in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach.
- Capacity to work flexible hours, including weekends and public holidays.
- Commitment to maintaining confidentiality and professionalism.
Preferred Qualifications
- Previous experience in a dispatch, call centre, or emergency services environment.
- Knowledge of medical terminology or emergency response protocols.
- Familiarity with geographic information systems (GIS) or mapping software.
- Current First Aid and CPR certification.
Perks & Benefits
- Competitive annual salary with attractive weekend penalty rates.
- Comprehensive training and professional development opportunities.
- Access to employee assistance programs.
- Opportunity to make a tangible difference in the community.
- Supportive team environment within a leading emergency service organization.
- Generous superannuation contributions.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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