WFH Customer Support – Shift Work Available

About the Company

Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and fixed-line services to millions of Australians. We are committed to connecting people and businesses, fostering innovation, and delivering exceptional customer experiences. Our values drive us to be courageous, customer-obsessed, and to work as one team to make a difference.

Job Description

Are you passionate about helping people and looking for a rewarding role you can do from the comfort of your home? Optus is seeking dedicated WFH Customer Support Specialists to join our dynamic team. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are committed to delivering outstanding service. We offer flexible shift options to accommodate various lifestyles, ensuring you can balance your work and personal life effectively. As a key contact for our customers, you will resolve inquiries, troubleshoot issues, and provide information on our wide range of products and services, all while representing the Optus brand with excellence. This position is 100% remote, allowing you to work from anywhere within Australia, provided you have a stable internet connection and a quiet home office environment.

Key Responsibilities

• Provide exceptional customer service through various channels (phone, chat, email) to resolve inquiries and issues efficiently.
• Troubleshoot technical problems related to internet, mobile, and other Optus services.
• Educate customers on product features, service plans, and new offerings.
• Accurately document customer interactions and resolutions in our CRM system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Maintain a high level of product knowledge and stay updated on company policies and procedures.
• Adhere to company standards for quality, productivity, and customer satisfaction.
• Work various shifts, including evenings, weekends, and public holidays, as part of a rotating roster.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to empathize with customers and provide a positive experience.
• Proficiency in basic computer navigation and multitasking across multiple applications.
• Reliable high-speed internet connection and a quiet, dedicated home workspace.
• Ability to work independently and as part of a remote team.
• Flexibility to work varied shifts, including evenings and weekends.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with telecommunications products and services.
• Experience with CRM software (e.g., Salesforce, Zendesk).
• A strong desire to learn and grow within the telecommunications industry.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive paid training program.
• Opportunities for career growth and development within a leading national company.
• Employee discounts on Optus products and services.
• Access to wellness programs and employee assistance.
• Flexible shift arrangements to support work-life balance.
• 100% remote work, saving on commute time and costs.

Apply Now