About the Company
Atlassian is a leading global software company that helps teams around the world unleash their full potential. With products like Jira, Confluence, and Trello, we empower innovation and collaboration for millions of users. We foster a culture of open communication, continuous learning, and impactful work, valuing diversity and inclusion in everything we do. Join a company that’s making a real difference in how teams work together.
Job Description
Are you a natural problem-solver with a passion for helping others, all from the comfort of your home office? Atlassian is looking for dedicated and empathetic individuals to join our growing remote team as a Digital Support Officer. In this role, you will be the first point of contact for our customers, providing exceptional support through digital channels like email, chat, and our ticketing system. This is a unique opportunity for someone who thrives on written communication and prefers a non-phone-based support environment. Full comprehensive training will be provided to ensure you have all the tools and knowledge needed to succeed. If you’re eager to learn, detail-oriented, and ready to make a positive impact, we encourage you to apply!
Key Responsibilities
- Provide high-quality technical and product support to customers via email, live chat, and our internal ticketing system.
- Diagnose and troubleshoot customer issues efficiently and accurately, escalating complex problems to senior support staff when necessary.
- Document all customer interactions and resolutions clearly and concisely in our CRM system.
- Contribute to the improvement of our knowledge base by creating and updating support articles and FAQs.
- Stay up-to-date with product changes, new features, and common issues to provide informed support.
- Collaborate with internal teams (engineering, product, sales) to resolve customer issues and improve overall customer experience.
Required Skills
- Excellent written communication skills with a strong command of English grammar and spelling.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in using digital communication tools and comfortable navigating software interfaces.
- Ability to learn new technologies and processes quickly.
- Self-motivated and able to work independently in a remote setting.
- A quiet, dedicated workspace and a reliable internet connection.
Preferred Qualifications
- Previous experience in a customer service or support role (digital-first preferred).
- Familiarity with CRM software (e.g., Salesforce, Zendesk) or ticketing systems.
- Basic understanding of common software applications and web technologies.
- Ability to empathize with customers and maintain a positive, professional demeanor.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible working hours.
- Home office stipend to set up your ideal remote workspace.
- Opportunities for professional development and career growth.
- Access to a vibrant, global remote-first community.
- Employee stock purchase plan.
- Parental leave benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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