Virtual Personal Shopper – High-End Fashion Focus

About the Company

Farfetch is the leading global platform for the luxury fashion industry. We connect a curated network of luxury boutiques and brands to a global audience, offering an unparalleled range of luxury fashion from established designers to emerging talents. Our mission is to be the global platform for luxury fashion, empowering individuality and creating an inspiring, seamless shopping experience. Join our innovative team and help shape the future of luxury retail.

Job Description

Farfetch is seeking a passionate and knowledgeable Virtual Personal Shopper with a keen eye for high-end fashion to join our remote team. In this role, you will provide bespoke styling advice, build strong client relationships, and drive sales by curating personalized fashion selections for our discerning global clientele. This is an exciting opportunity to work with the world’s leading luxury brands from the comfort of your home office, offering an exceptional and highly personalized shopping experience.

Key Responsibilities

• Develop and maintain a portfolio of high-net-worth clients, fostering long-term relationships through exceptional service.
• Conduct virtual consultations to understand client preferences, style, and purchasing habits.
• Curate personalized product selections from Farfetch's extensive inventory, anticipating client needs and introducing new collections.
• Provide expert styling advice, trend analysis, and product knowledge on luxury brands and designers.
• Achieve and exceed individual sales targets and KPIs, contributing to overall team success.
• Manage client orders from inquiry to delivery, ensuring a seamless and satisfactory shopping experience.
• Stay informed about current fashion trends, seasonal collections, and luxury market developments.
• Utilize CRM tools to track client interactions, preferences, and sales data.
• Collaborate with internal teams (e.g., customer service, logistics) to resolve client issues efficiently.

Required Skills

• Proven experience in luxury retail, personal shopping, or high-end client service.
• In-depth knowledge of current fashion trends, luxury brands, and designer collections.
• Exceptional communication and interpersonal skills, with the ability to build rapport virtually.
• Strong sales acumen and a track record of achieving sales targets.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM software and other digital communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric mindset with a commitment to delivering outstanding service.

Preferred Qualifications

• Bachelor's degree in Fashion Merchandising, Business, or a related field.
• Multilingual abilities (e.g., Mandarin, Arabic, Spanish, French) are highly advantageous.
• Experience working with international clients.
• Familiarity with Farfetch's platform and its unique offering.

Perks & Benefits

• Competitive salary and performance-based commission structure.
• Comprehensive health and wellness benefits.
• Generous employee discount on Farfetch products.
• Opportunities for professional development and career growth within a global luxury company.
• Flexible 100% remote work arrangement.
• Access to exclusive luxury fashion events and insights.
• Dynamic and inclusive work environment.

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