About the Company
Woolworths Group is a leading retailer in Australia and New Zealand, committed to providing fresh food, everyday essentials, and convenient services to millions of customers. With a diverse portfolio of brands, we are dedicated to creating a better tomorrow for our team, customers, and communities. Joining us means becoming part of a team that values innovation, customer focus, and employee development, with a strong commitment to digital excellence and customer engagement.
Job Description
Are you a student looking for a flexible, part-time opportunity to kickstart your career in social media and customer support? Woolworths Group is seeking a dedicated Social Media Moderator & Support team member to engage with our customers online. This role is 100% text-based, meaning absolutely no voice calls, making it perfect for those who excel in written communication and want to manage their work around their studies. As a Social Media Moderator, you will be the friendly face behind our digital presence, ensuring our customers receive timely and helpful responses across various social media platforms. You will play a crucial role in maintaining our brand’s positive image and fostering a strong online community. This is a hybrid role, offering the flexibility of working both from our Truganina office and remotely, allowing you to balance work and your academic commitments effectively.
Key Responsibilities
- Monitor and actively engage with customer inquiries, comments, and mentions across Woolworths Group social media channels.
- Provide prompt, accurate, and empathetic text-based responses to customer queries, concerns, and feedback.
- Identify and escalate complex or sensitive customer issues to the appropriate internal teams for resolution.
- Ensure all communications adhere to Woolworths Group's brand guidelines, tone of voice, and customer service standards.
- Track and report on social media trends, customer sentiment, and common issues to help improve services.
- Contribute to a positive and engaging online community experience for our customers.
Required Skills
- Exceptional written communication and grammar skills in English.
- Strong familiarity with major social media platforms (e.g., Facebook, Instagram, Twitter).
- Ability to work independently and manage time effectively in a fast-paced environment.
- High attention to detail and accuracy.
- Basic understanding of customer service principles and a customer-first mindset.
- Currently enrolled in or recently graduated from a tertiary education program.
Preferred Qualifications
- Previous experience in a customer-facing role, even if not specifically social media moderation.
- Familiarity with the retail industry or large-scale customer service operations.
- Experience with social media management tools is a plus.
Perks & Benefits
- Flexible working hours to accommodate student schedules.
- Generous employee discounts across Woolworths Group brands.
- Valuable opportunity to gain practical experience with a leading Australian retailer.
- A supportive and collaborative team environment.
- Access to professional development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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