About the Company
The Western Australia Police Force is dedicated to ensuring the safety and security of all citizens across the state. We are a dynamic and essential service, committed to community engagement, crime prevention, and emergency response. Joining our team means becoming part of an organisation that values professionalism, integrity, and public service. We provide comprehensive training and support to our staff, empowering them to make a significant difference in the lives of Western Australians.
Job Description
We are seeking dedicated and compassionate individuals to join our team as Police Assistance Line Operators in Geraldton. This is an exciting opportunity to begin a rewarding career within public safety, even without prior experience. We provide professional, in-depth training to equip you with all the necessary skills to handle a diverse range of non-urgent police enquiries. Your role will be critical in providing information, taking reports, and directing callers to the appropriate police resources, all while maintaining a high standard of service and empathy. This full-time position operates Monday to Friday, offering a stable and supportive work environment.
Key Responsibilities
- Receive and respond to non-urgent calls and online reports from the public.
- Provide accurate information and advice regarding police services and procedures.
- Record detailed and precise reports of incidents and general enquiries.
- Refer complex or urgent matters to the appropriate police units for follow-up.
- Maintain confidentiality and adhere to strict privacy protocols.
- Utilise various computer systems and databases efficiently.
- Adhere to all operational policies and procedures.
- Participate actively in ongoing professional development and training sessions.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening skills with the ability to empathise and remain calm under pressure.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively in a team-oriented environment.
- Demonstrated problem-solving capabilities and attention to detail.
- Commitment to public service and community safety.
- Ability to obtain and maintain a security clearance.
Preferred Qualifications
- Previous experience in a customer service, call centre, or public-facing role.
- Familiarity with local government services or public safety protocols.
- Tertiary qualification in a relevant field (e.g., Criminology, Social Sciences).
Perks & Benefits
- Comprehensive paid professional training program.
- Stable Monday to Friday work schedule.
- Generous superannuation contributions.
- Access to employee assistance programs for mental health and wellbeing.
- Career development and advancement opportunities within the Western Australia Police Force.
- Supportive and collaborative team environment.
- Competitive salary package with annual leave and sick leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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