About the Company
The Australian Red Cross is a leading humanitarian organisation dedicated to improving the lives of vulnerable people across Australia and internationally. For over 100 years, we have been at the forefront of responding to disasters, supporting communities, and promoting health and well-being. Our professional teams work collaboratively to deliver vital services, from emergency relief to community programs, driven by our core values of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.
Job Description
Join the Australian Red Cross as a Membership Support Assistant and play a crucial role in our mission. This position is ideal for an organised, empathetic, and detail-oriented individual looking to contribute to a meaningful cause within a professional team environment. You will be the first point of contact for our valued members, providing exceptional service, managing inquiries, and ensuring the smooth operation of our membership programs. This role offers the opportunity to develop administrative and customer service skills while directly supporting humanitarian efforts.
Key Responsibilities
- Respond to member inquiries via phone, email, and in-person, providing accurate information and solutions.
- Process membership applications, renewals, and updates efficiently and accurately.
- Maintain membership databases with strict adherence to data integrity and privacy policies.
- Assist with membership engagement initiatives and events, including preparing communications and materials.
- Support the wider professional team with administrative tasks, scheduling, and document preparation.
- Handle donations and payments, ensuring proper recording and reconciliation.
- Collaborate with internal departments to resolve complex member issues and improve service delivery.
- Contribute to continuous improvement of membership processes and member experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Customer service experience, preferably in a membership or administrative role.
- Demonstrated empathy and patience when interacting with diverse individuals.
- Capacity to handle sensitive information with discretion.
Preferred Qualifications
- Previous experience in a Not-For-Profit organisation.
- Familiarity with CRM software or membership management systems.
- Understanding of humanitarian principles and commitment to the Red Cross mission.
- Tertiary qualification in administration, business, or a related field.
Perks & Benefits
- Meaningful work contributing to a vital humanitarian cause.
- Supportive and collaborative team environment.
- Opportunities for professional development and training.
- Access to Employee Assistance Program.
- Generous salary packaging options available (for eligible NFP employees).
- Flexible working arrangements where possible.
- Contribution to a diverse and inclusive workplace culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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