About the Company
Bupa Dental Care Australia is a leading provider of dental and health services across Australia, committed to delivering high-quality, patient-centric care. We are part of the global Bupa network, dedicated to helping people live longer, healthier, happier lives.
Job Description
Are you passionate about providing exceptional patient experiences? Bupa Dental Care Australia is seeking a dedicated Online Booking Agent with a focus on medical and dental appointments to join our team in Bathurst. In this crucial role, you will be the first point of contact for many of our patients, ensuring seamless and efficient scheduling of appointments for both our medical and dental practices. If you possess excellent communication skills, a keen eye for detail, and a commitment to customer service, we encourage you to apply.
Key Responsibilities
- Manage inbound calls and online inquiries for medical and dental appointment bookings.
- Accurately schedule, reschedule, and cancel appointments using our practice management software.
- Provide excellent customer service, addressing patient queries with professionalism and empathy.
- Verify patient details, insurance information, and medical history with strict adherence to privacy regulations.
- Liaise with clinical staff to ensure optimal scheduling and patient flow.
- Maintain up-to-date knowledge of service offerings, clinician availability, and booking protocols for both medical and dental practices.
- Assist with other administrative tasks as required.
Required Skills
- Exceptional verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Proficiency in using computer systems and booking software.
- High level of accuracy and attention to detail.
- Ability to work effectively in a fast-paced environment.
Preferred Qualifications
- Previous experience in a medical or dental reception/administrative role.
- Familiarity with medical and dental terminology.
- Experience with health sector booking systems (e.g., Pracsoft, D4W).
- A certificate in Medical Administration or similar.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth within Bupa.
- Supportive team environment.
- Access to Bupa's employee wellness programs.
- Convenient on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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