Internship – IT Intern – Support & Networking

About the Company

Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We are at the forefront of innovation, connecting millions of Australians and businesses to the digital world. With a strong commitment to diversity, inclusion, and community, Telstra is a place where brilliant careers are built, and new technologies are born. Join us to be part of a team that shapes the future of connectivity.

Job Description

Are you a passionate and enthusiastic individual looking to kickstart your career in Information Technology? Telstra, a leader in telecommunications and technology, is offering an exciting IT Intern opportunity in Cairns. This internship is designed for students or recent graduates eager to gain hands-on experience in IT support and networking within a dynamic corporate environment. As an IT Intern, you will be an integral part of our local IT team, providing essential technical support, assisting with network maintenance, and contributing to various IT projects. This role offers a fantastic chance to learn from experienced professionals, develop practical skills, and understand the intricacies of enterprise-level IT infrastructure. We are committed to fostering new talent and providing a supportive learning environment where you can grow your capabilities.

Key Responsibilities

• Providing first-level technical support to internal users, resolving hardware and software issues.
• Assisting with the setup, configuration, and maintenance of network devices and systems.
• Participating in IT infrastructure projects, including upgrades and deployments.
• Documenting IT processes, solutions, and network configurations.
• Troubleshooting common IT problems and escalating complex issues to senior team members.
• Learning and applying best practices in IT security and data management.
• Supporting IT asset management and inventory tracking.

Required Skills

• Currently enrolled in or recently graduated from a degree/diploma program in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network fundamentals (TCP/IP, LAN/WAN concepts).
• Strong problem-solving abilities and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• Eagerness to learn and a proactive attitude.

Preferred Qualifications

• Previous experience with IT support or helpdesk environments (even voluntary).
• Knowledge of Microsoft Office 365 administration.
• Understanding of IT ticketing systems.
• Basic scripting or programming skills (e.g., Python, PowerShell).
• Relevant certifications (e.g., CompTIA A+, Network+).

Perks & Benefits

• Hands-on experience with cutting-edge technology in a leading Australian company.
• Mentorship from experienced IT professionals.
• Opportunity for professional development and training.
• A supportive and collaborative work environment.
• Potential for future career opportunities within Telstra.
• Employee discounts on Telstra products and services.

Apply Now