Fire & Rescue Admin Support – Professional Environment

About the Company

Fire and Rescue NSW (FRNSW) is one of the world’s largest urban fire and rescue services, providing an extensive range of fire, rescue and hazard management services to the people of NSW. We are committed to protecting life, property, and the environment, ensuring the safety and well-being of our communities through prevention, preparedness, and response. Joining FRNSW means becoming part of a dedicated team that makes a real difference every day.

Job Description

We are seeking a highly organised and detail-oriented Administrative Support professional to join our Fire & Rescue team in Coffs Harbour. This role is crucial in ensuring the smooth and efficient operation of our station’s administrative functions, providing essential support to our operational personnel. You will be instrumental in managing communications, maintaining records, and coordinating various administrative tasks in a fast-paced and professional environment.

Key Responsibilities

• Provide comprehensive administrative support to station management and operational staff.
• Manage incoming and outgoing correspondence, including emails, calls, and mail.
• Maintain accurate and up-to-date records, databases, and filing systems (both digital and physical).
• Assist with scheduling, calendar management, and coordination of meetings and events.
• Prepare and format reports, presentations, and other official documents.
• Process invoices, expense claims, and manage petty cash in accordance with financial procedures.
• Order and maintain office supplies and equipment inventory.
• Assist with onboarding new staff members and managing personnel records.
• Liaise with internal departments and external stakeholders as required.
• Handle confidential information with discretion and professionalism.

Required Skills

• Proven experience in an administrative support role, ideally within a government, emergency services, or similar professional environment.
• Exceptional organisational skills with the ability to prioritise tasks and manage time effectively.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• High level of attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

• Certificate III or IV in Business Administration or a related field.
• Experience with records management systems or enterprise resource planning (ERP) software.
• Familiarity with public safety or emergency service sector operations.

Perks & Benefits

• Competitive salary and superannuation contributions.
• Opportunity to contribute to a vital public safety service.
• Supportive and professional working environment.
• Ongoing professional development and training opportunities.
• Employee assistance program.
• Generous leave entitlements.

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