About the Company
The Department of Fire and Emergency Services (DFES) is Western Australia’s leading hazard management agency. We provide emergency services 24/7 to protect the community from a range of emergencies, including fires, floods, storms, and other natural disasters. Our dedicated team of professionals is committed to saving lives and property, and enhancing community safety through preparedness, response, and recovery. Join us in making a real difference.
Job Description
We are seeking a highly motivated and resilient Fire Communications Officer to join our critical response team in Mandurah. This is an immediate hire position, crucial for maintaining effective communication during emergency incidents across Western Australia. You will be the vital link between the public, frontline responders, and command staff, playing a key role in coordinating emergency services and ensuring timely, accurate information flow. This demanding yet highly rewarding role requires exceptional communication skills, the ability to perform under pressure, and a commitment to public safety.
Key Responsibilities
- Receive and process emergency calls with accuracy and urgency.
- Dispatch appropriate fire and emergency resources efficiently to incidents.
- Maintain clear and concise communication with field units, providing vital information and support.
- Monitor multiple communication channels, including radio, telephone, and data systems.
- Document all incident details, actions taken, and communications accurately in real-time.
- Liaise with other emergency services agencies and stakeholders as required.
- Operate complex communication equipment and computer-aided dispatch (CAD) systems.
- Provide support and information to the public during emergencies.
- Adhere to all operational procedures, policies, and safety protocols.
Required Skills
- Excellent verbal and written communication skills.
- Ability to remain calm and effective under extreme pressure.
- Strong active listening and problem-solving abilities.
- Proficiency in computer systems and data entry.
- Exceptional multi-tasking and organizational skills.
- Capacity to make rapid, accurate decisions in critical situations.
- High level of resilience and emotional intelligence.
- Ability to work rotating shifts, including nights, weekends, and public holidays.
Preferred Qualifications
- Previous experience in an emergency services dispatch or call center environment.
- Certificate III or IV in Public Safety (Emergency Communications Centre Operations).
- Knowledge of Western Australian geography and emergency service protocols.
- Experience with computer-aided dispatch (CAD) systems.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Comprehensive health and wellness programs.
- Ongoing professional development and training opportunities.
- Access to employee assistance program (EAP).
- Generous leave entitlements, including shift allowances.
- Opportunity to be part of a critical service protecting the community.
- Supportive and team-oriented work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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