Emergency Call Taker (Trainee) – Learn a Life-Saving Skill, Top Pay

About the Company

Ambulance Tasmania is a vital part of Tasmania’s health system, dedicated to providing emergency medical response and patient transport services across the state. Our mission is to save lives and improve health outcomes for all Tasmanians, operating 24/7 with a team of highly trained paramedics, patient transport officers, and crucial support staff, including our dedicated Emergency Call Takers. We foster a supportive and challenging environment where every role contributes directly to public safety and well-being.

Job Description

Are you looking for a career where you can make a profound difference every single day? Ambulance Tasmania is seeking highly motivated individuals to join our team as Emergency Call Takers (Trainee). This is a unique opportunity to learn life-saving skills from the ground up, even if you have no prior experience in emergency services. As an Emergency Call Taker, you will be the crucial first point of contact for people facing emergencies, guiding them through critical moments with compassion and clarity. We provide comprehensive, paid training to equip you with the knowledge and confidence to handle high-pressure situations, provide pre-arrival instructions, and dispatch appropriate resources.

Key Responsibilities

• Answer incoming emergency and non-emergency calls from the public promptly and professionally.
• Gather critical information from callers in distress, often under high-pressure circumstances.
• Provide clear, concise, and life-saving pre-arrival instructions to callers (e.g., CPR, childbirth guidance).
• Accurately assess situations and determine the appropriate level of ambulance response.
• Dispatch ambulance resources efficiently and effectively, maintaining clear communication with crews.
• Maintain accurate records of all calls and incidents using our computer-aided dispatch (CAD) system.
• Liaise with other emergency services (Police, Fire) as required.
• Adhere to all operational policies, procedures, and ethical guidelines.
• Participate actively in ongoing training and professional development programs.

Required Skills

• Exceptional verbal communication skills, including active listening and clear articulation.
• Ability to remain calm, composed, and empathetic under pressure.
• Strong problem-solving and decision-making abilities in critical situations.
• Proficiency in basic computer applications and keyboarding skills.
• High level of personal resilience and emotional intelligence.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Excellent geographical knowledge or the ability to quickly learn and navigate maps/systems.
• Commitment to continuous learning and professional growth.

Preferred Qualifications

• Previous experience in customer service, call centre, or a high-pressure environment.
• Current First Aid and/or CPR certification.
• Understanding of medical terminology.
• A genuine desire to help others and contribute to community safety.

Perks & Benefits

• Competitive salary with penalty rates for shifts.
• Comprehensive paid training program (no prior experience required).
• Opportunity to make a tangible difference in people's lives daily.
• Supportive and collaborative team environment.
• Access to employee assistance program (EAP) for well-being.
• Ongoing professional development and career progression opportunities.
• Secure and stable employment within a vital public service.
• Generous leave entitlements.
• Contribution to a superannuation scheme.

Apply Now