Emergency Call Taker (Trainee) – Learn a Life-Saving Skill, Top Pay

About the Company

St John Ambulance Western Australia is the leading provider of emergency ambulance services, first aid training, and event health services across the state. We are a vital part of the community, committed to saving lives and improving health outcomes for all Western Australians. Joining our team means becoming part of a legacy of care, compassion, and professionalism, where every day presents an opportunity to make a tangible difference in someone’s life. We offer a supportive and values-driven environment where continuous learning and development are encouraged.

Job Description

Are you looking for a career where you can truly make a difference? St John Ambulance Western Australia is seeking dedicated and empathetic individuals to join our team as Emergency Call Takers (Trainee) in Busselton. This is a unique opportunity to learn life-saving skills from the ground up, even if you have no prior experience in emergency services. As an Emergency Call Taker, you will be the critical first point of contact for people facing emergencies, guiding them through stressful situations with calm professionalism. You will receive comprehensive training to equip you with the knowledge and confidence to handle a wide range of calls, providing vital support and instructions until paramedics arrive. If you possess a calm demeanor, excellent communication skills, and a strong desire to help others, we encourage you to apply and embark on a rewarding career that offers top pay and immense personal satisfaction.

Key Responsibilities

• Answer incoming emergency calls promptly and professionally, gathering essential information.
• Assess situations quickly and accurately to determine the nature and severity of the emergency.
• Provide clear, concise, and life-saving pre-arrival instructions to callers.
• Maintain composure and provide reassurance to distressed callers.
• Dispatch appropriate emergency resources, coordinating with other services as required.
• Accurately document all call details in the computer-aided dispatch system.
• Adhere to all operational protocols, policies, and procedures.
• Participate in ongoing training and professional development programs.

Required Skills

• Exceptional verbal communication and active listening skills.
• Ability to remain calm and focused under pressure in high-stress situations.
• Strong empathy and compassion for individuals in distress.
• Basic computer proficiency and ability to type accurately.
• Excellent problem-solving and decision-making abilities.
• A genuine desire to help others and contribute to community safety.

Preferred Qualifications

• Previous experience in a customer service, call centre, or public-facing role.
• Familiarity with medical terminology (not required, but beneficial).
• Current First Aid and CPR certification.
• Ability to speak multiple languages.

Perks & Benefits

• Comprehensive paid training program to become a certified Emergency Call Taker.
• Competitive salary with opportunities for career progression.
• Work in a supportive, team-oriented environment.
• Opportunity to make a significant and positive impact on people's lives daily.
• Access to employee assistance programs and wellness initiatives.
• Generous leave entitlements and superannuation contributions.
• State-of-the-art facilities and technology.

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