About the Company
Kogan.com is one of Australia’s largest and most innovative online retailers, dedicated to making the latest products and services affordable and accessible to all. We pride ourselves on our dynamic team, cutting-edge technology, and commitment to customer satisfaction. Join us and be part of a company that’s reshaping the e-commerce landscape.
Job Description
We are seeking a dedicated and detail-oriented Email Response Specialist to join our remote customer service team. This is a unique opportunity for individuals who excel at written communication and prefer a non-phone-based role. You will be responsible for providing exceptional support to our customers through email, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a problem-solver with a strong grasp of grammar and a proactive approach to customer service. Enjoy the flexibility of choosing your own hours within a full-time capacity, allowing you to balance work with personal commitments.
Key Responsibilities
- Manage and respond to a high volume of customer email inquiries efficiently and effectively.
- Resolve customer issues, provide product information, and assist with order-related questions.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Document customer interactions accurately in our CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Identify trends in customer feedback to contribute to service improvement initiatives.
- Adhere to company policies and procedures regarding customer data and privacy.
Required Skills
- Exceptional written communication skills with strong grammar and punctuation.
- Proven ability to work independently and manage time effectively in a remote setting.
- Proficiency in using email platforms and CRM software.
- Strong problem-solving abilities and attention to detail.
- Customer-focused mindset with a dedication to providing outstanding service.
Preferred Qualifications
- Previous experience in an email-only customer service role.
- Familiarity with e-commerce operations and online retail.
- Experience with Zendesk, Salesforce, or similar customer support tools.
Perks & Benefits
- 100% remote work flexibility, choose your own hours.
- Competitive salary and performance-based incentives.
- Opportunity to work with a leading Australian e-commerce company.
- Comprehensive training and continuous professional development.
- Supportive team environment and a culture of innovation.
- Employee discounts across Kogan.com products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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