About the Company
The Cassowary Coast Regional Council is dedicated to enhancing the liveability and prosperity of its diverse communities, stretching from Cardwell to Cowley and inland to Tully and Silkwood, with Innisfail as a major hub. We strive to deliver high-quality services, maintain essential infrastructure, and foster economic growth while preserving our region’s unique natural beauty and cultural heritage. Our team is committed to serving the public with integrity, transparency, and a strong focus on community engagement.
Job Description
As a Council Customer Service Officer at our Innisfail Regional Office, you will be the primary point of contact for residents, visitors, and businesses. This crucial front-counter role involves providing exceptional customer service, responding to a wide range of inquiries, processing payments, and assisting with various council services. You will act as an ambassador for the Council, ensuring that all interactions are professional, helpful, and efficient, contributing to a positive experience for everyone engaging with local government.
Key Responsibilities
- Provide accurate and timely information on Council services, policies, and procedures.
- Process payments for rates, permits, licenses, and other council charges.
- Assist customers with form completion, applications, and general inquiries.
- Manage and resolve customer complaints or escalate issues to appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Operate front office equipment, including cash registers and computer systems.
- Adhere to all Council policies, procedures, and relevant legislation.
- Contribute to a positive and professional team environment.
Required Skills
- Proven experience in a customer service role, preferably in a front-facing capacity.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Proficiency in using computer systems and standard office software.
- Ability to handle cash and process financial transactions accurately.
- High level of attention to detail and organizational skills.
- Ability to work effectively in a fast-paced environment.
Preferred Qualifications
- Prior experience working within a local government or similar public sector environment.
- Knowledge of Council services, local regulations, and the Innisfail region.
- Experience with customer relationship management (CRM) software.
- A Certificate III or IV in Business Administration or Customer Service.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Generous annual, personal, and long service leave provisions.
- Access to employee assistance programs.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Meaningful work contributing directly to the local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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