About the Company
The Commonwealth Bank of Australia (CBA) is one of Australia’s leading multinational banking and financial services companies. We are committed to fostering a supportive and inclusive environment for our employees and customers, driving financial wellbeing, and contributing positively to the communities we serve. Our corporate offices support a vast network across Australia and globally, ensuring operational excellence and strategic growth.
Job Description
We are seeking a dedicated and experienced Conflict Resolution Specialist to join our corporate team in Tamworth, NSW. In this vital role, you will be responsible for mediating disputes, resolving conflicts, and fostering a harmonious and productive work environment within our corporate structure. You will apply your expertise to address a range of workplace issues, from interpersonal disagreements to policy interpretation, ensuring fair and equitable outcomes for all parties involved. This position requires a high degree of empathy, strong communication skills, and a proven ability to navigate complex situations with discretion and professionalism. Join CBA and contribute to a culture of respect and effective problem-solving.
Key Responsibilities
- Mediate and facilitate resolutions for workplace conflicts and disputes between employees, teams, and management.
- Conduct thorough investigations into reported issues, gathering facts and interviewing relevant parties.
- Develop and implement conflict resolution strategies and best practices.
- Provide guidance and coaching to employees and managers on conflict prevention and effective communication techniques.
- Ensure all resolution processes comply with company policies, legal requirements, and ethical standards.
- Maintain detailed and confidential records of all conflict resolution cases and outcomes.
- Identify recurring issues or systemic problems and recommend proactive solutions to management.
- Facilitate training workshops on conflict management, negotiation, and communication skills.
- Collaborate with HR, Legal, and other departments to ensure consistent application of policies and procedures.
Required Skills
- Proven experience in conflict resolution, mediation, or HR dispute management.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
- High level of empathy, impartiality, and discretion.
- Ability to build trust and rapport with diverse stakeholders.
- Proficiency in negotiation and de-escalation techniques.
- Sound understanding of employment law and HR best practices.
- Exceptional organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Human Resources, Psychology, Law, or a related field.
- Certification in mediation or conflict resolution.
- Experience working in a large corporate or financial services environment.
- Familiarity with HR information systems and case management software.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Generous paid time off and flexible work arrangements.
- Access to professional development and career growth opportunities.
- Employee banking benefits and discounts.
- Superannuation (retirement savings) contributions.
- Supportive and inclusive work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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