About the Company
Accor is a world-leading hospitality group offering unique experiences in more than 5,600 hotels across 110 countries. We are renowned for our diverse portfolio of luxury brands and commitment to delivering exceptional service. Joining Accor means becoming part of a team dedicated to passion for service and a desire to innovate, providing memorable moments for our guests and a rewarding career for our employees. Our luxury properties in Australia are prime examples of elegance, comfort, and unparalleled guest satisfaction.
Job Description
We are seeking a dedicated and enthusiastic Concierge Service Assistant to join our team at a prestigious luxury property in Traralgon, Victoria. This role is pivotal in ensuring our guests receive a seamless and extraordinary experience from arrival to departure. As a Concierge Service Assistant, you will be the first point of contact, providing warm welcomes, expert guidance, and personalized services to meet the diverse needs of our discerning clientele. This position requires flexibility to work various shifts, including evenings, weekends, and holidays, to support our 24/7 operations and maintain our high standards of service at all times.
Key Responsibilities
- Warmly greet and welcome all guests upon their arrival, assisting with luggage and initial inquiries.
- Provide accurate and comprehensive information about local attractions, dining, transportation, and hotel services.
- Handle guest requests promptly and efficiently, including making reservations for restaurants, tours, and transportation.
- Manage incoming and outgoing mail, packages, and deliveries for guests.
- Maintain an organized and tidy concierge desk and lobby area.
- Coordinate with other hotel departments (Front Desk, Housekeeping, Bell Staff) to ensure guest needs are met seamlessly.
- Assist guests with directions and provide maps or other informational materials.
- Anticipate guest needs and offer proactive solutions or services.
- Handle guest complaints or concerns with professionalism and escalate when necessary.
- Adhere to all safety and security procedures of the property.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Professional demeanor and immaculate presentation.
- Flexibility to work varied shifts, including nights, weekends, and public holidays.
- A genuine passion for hospitality and guest satisfaction.
Preferred Qualifications
- Previous experience in a concierge, front desk, or customer service role, preferably within a luxury hotel or high-end residential setting.
- Familiarity with the Traralgon and Gippsland region, including local attractions, dining, and events.
- Fluency in additional languages beyond English is highly regarded.
- Knowledge of hotel property management systems (e.g., Opera).
Perks & Benefits
- Competitive salary and performance incentives.
- Generous employee discounts on Accor hotels and services worldwide.
- Opportunities for professional development and career advancement within a global hospitality group.
- Comprehensive training programs.
- Provided uniform and laundry service.
- Access to employee assistance programs.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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