About the Company
Accor is a world-leading hospitality group offering unique experiences in more than 5,600 hotels and residences across 110 countries. We are committed to crafting exceptional moments for our guests and residents, built on a foundation of innovation, service excellence, and a passion for hospitality. Our luxury properties in Australia set the benchmark for sophisticated living and unparalleled service.
Job Description
Join our esteemed team as a Concierge Offsider, playing a pivotal support role in delivering a superior luxury living experience. As an Offsider, you will work closely with our experienced Concierge team to ensure the seamless operation of our premium residential or hotel environment during day shifts. This role is perfect for an enthusiastic and detail-oriented individual looking to start their career in luxury hospitality, providing essential administrative and guest service assistance, and maintaining the highest standards of presentation and efficiency.
Key Responsibilities
- Assist the Concierge team with day-to-day operations, ensuring smooth transitions and efficient service delivery.
- Manage incoming and outgoing mail, packages, and deliveries for residents or guests.
- Maintain the pristine appearance and ambiance of the lobby, common areas, and concierge desk.
- Provide basic information and assistance to residents/guests regarding services, facilities, and local attractions.
- Handle administrative tasks such as logging requests, updating records, and managing key systems.
- Act as a point of contact for contractors and service providers, directing them appropriately.
- Monitor security cameras and access points, reporting any irregularities to the Concierge.
- Foster a welcoming and professional atmosphere, ensuring every interaction reflects our luxury brand standards.
Required Skills
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong organizational abilities and attention to detail.
- A proactive and helpful attitude with a genuine passion for customer service.
- Ability to work effectively in a fast-paced luxury environment.
- Basic computer proficiency (MS Office Suite).
- Availability to work part-time day shifts, including weekends and public holidays.
- Demonstrated reliability and punctuality.
Preferred Qualifications
- Previous experience in a hospitality, customer service, or administrative support role.
- Knowledge of the local Newcastle area and its amenities.
- A current First Aid Certificate.
- Experience with reservation systems or property management software.
Perks & Benefits
- Opportunity to work within a prestigious luxury brand setting.
- Flexible part-time day shifts to support work-life balance.
- Career development and training opportunities with a global hospitality leader.
- Staff discounts on Accor properties worldwide.
- A supportive and inclusive team culture.
- Contribution to a dynamic and vibrant guest/resident community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.