Cemetery Admin Support – Professional Environment

About the Company

The Rookwood General Cemeteries Reserve Trust oversees the administration, maintenance, and respectful operation of Rookwood Cemetery, Australia’s largest and most historic cemetery. We are dedicated to providing compassionate and professional services to families and maintaining the cemetery as a place of solace, remembrance, and historical significance. Our team is committed to upholding the highest standards of care and integrity in all our operations.

Job Description

We are seeking a dedicated and empathetic Cemetery Admin Support professional to join our team in Parramatta. This role is crucial in ensuring the smooth administrative operation of our services, supporting both our internal teams and the public with sensitivity and efficiency. You will be responsible for a variety of administrative tasks, playing a key role in maintaining our high standards of service in a professional and supportive environment.

Key Responsibilities

• Manage and maintain accurate digital and physical records related to interments, cremations, and memorials.
• Handle inquiries from the public, funeral directors, and other stakeholders with compassion and professionalism via phone, email, and in-person.
• Process bookings, applications, and general administrative paperwork for cemetery services.
• Assist with the preparation of reports, presentations, and correspondence.
• Coordinate meetings, manage calendars, and arrange appointments as required.
• Ensure compliance with all relevant policies, procedures, and legislative requirements.
• Provide general administrative support to the broader team, including data entry and filing.

Required Skills

• Proven experience in an administrative support role, preferably within a professional or sensitive environment.
• Exceptional organisational skills with keen attention to detail.
• Strong communication skills, both written and verbal, with a compassionate and professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle confidential information with discretion and sensitivity.
• Capacity to work effectively both independently and as part of a team.

Preferred Qualifications

• Prior experience in the funeral, cemetery, or related bereavement services industry.
• Familiarity with record management systems specific to cemetery operations.
• Tertiary qualification in Business Administration or a related field.

Perks & Benefits

• Supportive and empathetic work environment.
• Opportunities for professional development and growth.
• Competitive salary and superannuation contributions.
• Access to employee assistance programs.
• Convenient location in Parramatta with excellent transport links.

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