About the Company
Westpac is Australia’s first bank and first company, serving customers for over 200 years. As one of Australia’s ‘big four’ banks, we offer a broad range of banking and financial services, including consumer, business, and institutional banking. We are committed to fostering a culture of innovation, integrity, and customer-centricity, driving positive change for our employees, customers, and communities.
Job Description
As the Business Transformation Lead – Enterprise at Westpac, you will be pivotal in shaping and driving large-scale strategic transformation initiatives across our enterprise functions. You will be responsible for leading complex change programs, optimising operational processes, and implementing innovative solutions to enhance efficiency, customer experience, and business outcomes. This role requires a strong blend of strategic thinking, hands-on leadership, and excellent stakeholder management skills to navigate a dynamic and complex financial services environment.
Key Responsibilities
- Lead the end-to-end delivery of strategic business transformation programs, from concept to implementation and post-launch evaluation.
- Define transformation scope, objectives, success metrics, and key performance indicators in alignment with Westpac's strategic priorities.
- Develop and execute comprehensive change management strategies to ensure successful adoption of new processes, systems, and operating models.
- Collaborate closely with senior stakeholders across various business units, technology teams, and external partners to secure alignment and drive consensus.
- Identify opportunities for process optimisation, automation, and innovation to deliver significant business value and efficiency gains.
- Manage program budgets, resources, and timelines, ensuring initiatives are delivered on schedule and within budget.
- Mentor and guide project teams, fostering a culture of continuous improvement and high performance.
- Monitor market trends, regulatory changes, and emerging technologies to inform transformation strategies and maintain Westpac's competitive edge.
Required Skills
- Proven experience leading large-scale business transformation or change programs in a complex enterprise environment (preferably financial services).
- Strong understanding of change management principles and methodologies (e.g., ADKAR).
- Exceptional stakeholder engagement and communication skills, with the ability to influence and negotiate at all levels.
- Demonstrated ability to analyse complex problems, develop strategic solutions, and drive execution.
- Proficiency in project and program management tools and techniques.
- Strong analytical and problem-solving capabilities, with a data-driven approach to decision making.
- Ability to thrive in a fast-paced, ambiguous, and constantly evolving environment.
Preferred Qualifications
- Master's degree in Business Administration, Finance, or a related field.
- Certifications in Project Management (PMP, PRINCE2) or Change Management (Prosci).
- Experience with Agile methodologies and digital transformation initiatives.
- Understanding of banking products, services, and regulatory frameworks.
- Lean Six Sigma certification.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Flexible work arrangements, promoting work-life balance.
- Generous parental leave and family support policies.
- Employee share plans and banking product discounts.
- Ongoing professional development and career growth opportunities.
- Access to a vibrant and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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