About the Company
Commonwealth Bank (CBA) is Australia’s leading provider of integrated financial services, with a rich history spanning over a century. We are committed to providing exceptional banking services to individuals, businesses, and institutions. At CBA, we foster a culture of learning, innovation, and support, empowering our employees to grow their careers and make a real impact on our customers’ lives.
Job Description
Are you looking to kickstart your career in the financial services industry? Commonwealth Bank in Campbelltown is offering an exciting opportunity for a motivated individual to join our team as a Billing & Account Specialist. No prior experience is needed, as we provide comprehensive training to ensure your success. This role is perfect for someone with a keen eye for detail, strong communication skills, and a desire to learn and grow within a supportive environment. You will be responsible for managing customer accounts, processing billing inquiries, and ensuring accurate financial record-keeping.
Key Responsibilities
- Manage and resolve customer billing inquiries via phone and email.
- Process account updates, adjustments, and new service activations.
- Assist with reconciliation of customer accounts and payment processing.
- Maintain accurate and up-to-date customer records in our systems.
- Collaborate with internal teams to resolve complex customer issues.
- Adhere to company policies, procedures, and regulatory requirements.
- Participate in ongoing training and professional development programs.
Required Skills
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to learn new systems and processes quickly.
- A positive attitude and a proactive approach to problem-solving.
- High school diploma or equivalent.
- Willingness to undertake comprehensive training.
Preferred Qualifications
- Previous experience in a customer service environment (non-financial).
- Basic understanding of financial concepts or accounting principles.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement and professional development.
- Competitive salary and superannuation contributions.
- Employee discounts on banking products.
- Access to health and wellbeing programs.
- Supportive and collaborative team environment.
- Modern office facilities in Campbelltown.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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