About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, fixed, and satellite services to over 10 million customers daily. We are committed to connecting people and businesses across the nation with innovative technology and outstanding customer service. At Optus, we believe in empowering our employees and fostering a culture of diversity, inclusion, and growth. Join us and be a part of a team that’s building Australia’s future connectivity.
Job Description
Optus is seeking dedicated and empathetic individuals to join our After-Hours Customer Care team. This is a unique opportunity to provide exceptional support to our valued customers during non-standard hours, offering premium service with premium remuneration. This position is 100% remote, allowing you to work from the comfort of your home anywhere within Australia. As an After-Hours Customer Care Specialist, you will be the primary point of contact for customers requiring assistance outside regular business hours. Your role will involve resolving complex inquiries, troubleshooting technical issues, and providing an outstanding customer experience. We are looking for individuals who thrive in a fast-paced environment and are committed to maintaining Optus’s reputation for excellent service.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat during after-hours shifts.
- Diagnose and resolve technical issues related to telecommunication services (mobile, internet, TV).
- Provide detailed information on products, services, and billing.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Contribute to a positive team environment, even in a remote setting.
Required Skills
- Minimum of 1 year experience in customer service or a call center environment.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- High level of empathy and a customer-centric mindset.
Preferred Qualifications
- Experience in the telecommunications industry.
- Familiarity with Optus products and services.
- Tertiary qualification in a relevant field.
- Proficiency in multiple languages.
Perks & Benefits
- Competitive premium hourly rates for after-hours shifts.
- Fully remote work flexibility.
- Comprehensive training and ongoing professional development.
- Access to employee discounts on Optus products and services.
- Supportive team environment and virtual social events.
- Health and wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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