About the Company
Accor Hotels is a world-leading hospitality group offering unique experiences in 5,400 hotels across 110 countries. We are committed to providing exceptional service and creating memorable moments for our guests. With a diverse portfolio of brands, we champion a culture of innovation, empowerment, and sustainability. Join our team in Bendigo and be part of a global family dedicated to hospitality excellence.
Job Description
We are seeking a proactive and friendly Afternoon Concierge to join our vibrant team in Bendigo. This casual role is perfect for individuals looking for flexible hours to assist our guests and residents with their needs during the bustling afternoon period. As the first point of contact, you will play a crucial role in creating a welcoming and efficient environment, ensuring all inquiries are handled with professionalism and a smile. If you have a passion for service and enjoy a dynamic work setting, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome all guests and visitors upon arrival.
- Provide accurate and comprehensive information regarding hotel services, local attractions, and amenities.
- Assist guests with reservations, transportation arrangements, and special requests.
- Manage incoming calls, emails, and general inquiries efficiently.
- Maintain a tidy and organised front desk area.
- Handle guest complaints and concerns with empathy and professionalism, escalating when necessary.
- Oversee package deliveries and outgoing mail services.
- Collaborate with other departments to ensure seamless guest experiences.
Required Skills
- Excellent verbal and written communication skills.
- Proven customer service experience, preferably in hospitality.
- Ability to multitask and prioritise in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications (MS Office Suite).
- A positive attitude and professional demeanor.
Preferred Qualifications
- Previous experience as a concierge or front desk agent.
- Knowledge of local Bendigo attractions and services.
- Fluency in additional languages.
Perks & Benefits
- Flexible casual hours, ideal for balancing other commitments.
- Opportunity to work with a leading global hospitality brand.
- Supportive team environment and ongoing training.
- Employee discounts on hotel stays and services worldwide.
- Career development opportunities within the Accor network.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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