Ambulance Dispatch Assistant – Competitive Salary, Weekend Penalty Rates

About the Company

NSW Ambulance is a vital emergency service dedicated to providing outstanding out-of-hospital care and transport services to the people of New South Wales. With a legacy of over 125 years, we operate 24 hours a day, 7 days a week, responding to millions of calls annually. Our team is committed to making a real difference in the lives of individuals and communities, supported by state-of-the-art technology and continuous training. We foster a collaborative and supportive environment where every team member plays a crucial role in saving lives and improving health outcomes.

Job Description

We are seeking a highly motivated and detail-oriented Ambulance Dispatch Assistant to join our critical operations team in Gosford. In this fast-paced and challenging role, you will be the crucial link between emergency calls and our on-road ambulance crews. You will be responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate resources, and monitoring their progress. This role requires exceptional communication skills, the ability to make quick decisions under pressure, and a compassionate approach to assisting callers in their time of need. If you thrive in a dynamic environment and are passionate about contributing to public safety and emergency response, we encourage you to apply.

Key Responsibilities

• Receive and process emergency (000) and non-emergency calls with professionalism and empathy.
• Gather essential information from callers to accurately assess situations and determine appropriate response.
• Prioritize calls based on severity and urgency, adhering to established protocols.
• Dispatch ambulance resources efficiently and effectively to incident locations.
• Maintain continuous communication with ambulance crews, providing updates and support.
• Monitor the status and location of all dispatched units using advanced CAD systems.
• Liaise with other emergency services and healthcare providers as required.
• Accurately record all call details, dispatch information, and incident outcomes.
• Provide pre-arrival instructions to callers in life-threatening situations.
• Contribute to a positive and collaborative team environment.

Required Skills

• Exceptional verbal communication skills with a clear and calm telephone manner.
• Ability to remain composed and make critical decisions in high-stress situations.
• Strong geographical knowledge of the Gosford and wider Central Coast region.
• Proficiency in using computer-aided dispatch (CAD) systems or similar dispatch software.
• Excellent data entry and administrative skills.
• Demonstrated ability to multitask effectively and manage competing priorities.
• A strong commitment to public service and patient care.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• Current First Aid certificate or willingness to obtain one.

Preferred Qualifications

• Previous experience in an emergency services dispatch, call centre, or similar high-volume customer service environment.
• Formal qualifications in dispatch operations, emergency management, or a related field.
• Experience with medical terminology.
• A valid NSW Driver's Licence.

Perks & Benefits

• Competitive annual salary with attractive weekend and public holiday penalty rates.
• Comprehensive health and wellness programs.
• Ongoing professional development and training opportunities.
• Supportive team environment with a focus on peer collaboration.
• Access to employee assistance programs.
• Contribution to a vital community service.
• Generous leave entitlements.

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