About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians and provide critical infrastructure that powers the nation. Committed to innovation and customer service, Telstra values diversity, inclusion, and fostering a supportive work environment where employees can thrive and contribute to a connected future. Join us and be part of a team that keeps Australia connected.
Job Description
We are seeking a dedicated and vigilant WFH Network Monitor to join our team for night shifts. This is a crucial 100% remote role responsible for the continuous monitoring of our extensive network infrastructure, identifying and escalating potential issues to ensure network stability and performance. You will be working from the comfort of your home, ensuring our systems are operational around the clock. This entry-level position is ideal for individuals with a keen eye for detail, strong problem-solving skills, and a commitment to maintaining critical services.
Key Responsibilities
- Proactively monitor network performance, health, and availability using various monitoring tools during night shifts.
- Identify and analyze network anomalies, alerts, and potential security threats.
- Perform initial troubleshooting steps to diagnose network issues.
- Accurately document all incidents, observations, and actions taken in our ticketing system.
- Escalate critical incidents to appropriate engineering and support teams following established protocols.
- Communicate effectively with internal teams regarding network status and incident progress.
- Participate in ongoing training and professional development to stay current with network technologies and monitoring best practices.
- Contribute to the improvement of monitoring processes and tools.
Required Skills
- Basic understanding of networking concepts (TCP/IP, LAN, WAN)
- Strong analytical and problem-solving abilities
- Excellent attention to detail
- Ability to work independently and manage time effectively during night shifts
- Proficiency in using computer systems and standard office software
- Reliable internet connection and a quiet home office environment suitable for remote work
- Strong verbal and written communication skills in English
Preferred Qualifications
- Prior experience in a network operations center (NOC) or IT support role (even entry-level)
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG)
- Relevant certifications (e.g., CompTIA Network+, CCNA)
- Ability to adapt to new technologies and processes quickly
Perks & Benefits
- Competitive salary with night shift allowances
- Comprehensive health and wellness programs
- Opportunities for professional growth and career development
- Employee assistance program
- Flexible work-from-home schedule
- Access to a wide range of learning resources and certifications
- Supportive and collaborative team environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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