About the Company
Kogan.com is a leading Australian online retailer offering a wide range of products across electronics, homewares, fashion, and more. Committed to making the latest products and services affordable and accessible to all Australians, we pride ourselves on innovation, efficiency, and a customer-centric approach. We’re a dynamic team looking for passionate individuals to grow with us.
Job Description
We are urgently seeking a dedicated and enthusiastic WFH Customer Support Agent to join our vibrant remote team, specifically for morning shifts. In this crucial role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries with efficiency and a friendly demeanor. This is a 100% remote position, allowing you to work from the comfort of your home in Byron Bay. If you have a passion for helping people, excellent communication skills, and are available for morning hours, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, orders, shipping, and returns.
- Troubleshoot customer issues and escalate complex problems to the appropriate department.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Process orders, refunds, and exchanges efficiently.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with team members to share best practices and improve customer service processes.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote environment.
- Proficiency with basic computer applications and web browsers.
- A quiet, dedicated home office space with reliable high-speed internet.
- Availability to work morning shifts (e.g., 6 AM – 2 PM AEST).
Preferred Qualifications
- Previous experience in a customer service or call center role (remote experience a plus).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience in the e-commerce industry.
- A positive attitude and a passion for helping customers.
Perks & Benefits
- Fully remote work environment – save on commute time and costs!
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development opportunities.
- Access to employee discounts on Kogan.com products.
- Supportive team culture and virtual social events.
- Flexible morning shift schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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