About the Company
Shangri-La Hotels and Resorts is a leading luxury hotel group with a global footprint, renowned for its unparalleled hospitality and distinctive Asian-inspired service. Our commitment to creating memorable experiences extends beyond our hotels to exclusive luxury residential properties. In Wetherill Park, Sydney, we manage a prestigious property that sets new standards for sophisticated living, offering residents a serene and opulent lifestyle.
Job Description
As a Concierge Service Assistant at our exclusive luxury property in Wetherill Park, you will be the first point of contact for our discerning residents and guests. This role is crucial in delivering exceptional, personalized service, ensuring every interaction reflects the high standards of Shangri-La hospitality. You will manage a variety of requests, from coordinating daily services to providing local recommendations, all while maintaining a poised and professional demeanor during shift work. Your ability to anticipate needs and resolve issues with grace will be key to creating a truly elevated living experience.
Key Responsibilities
- Provide personalized concierge services, including arranging transportation, dining reservations, and entertainment bookings.
- Welcome residents and guests with warmth and professionalism, managing arrivals and departures seamlessly.
- Handle inquiries and requests promptly and efficiently, escalating complex issues when necessary.
- Maintain comprehensive knowledge of local attractions, services, and amenities to provide expert recommendations.
- Assist with package and mail handling, ensuring secure and timely delivery to residents.
- Monitor and manage access control for the property, ensuring security protocols are strictly followed.
- Collaborate with property management and other service teams to ensure a cohesive luxury experience.
- Maintain accurate records of all resident interactions and service requests.
- Operate within a rotating shift schedule, including evenings, weekends, and public holidays, as required.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to provide exceptional customer service in a high-end environment.
- Strong interpersonal skills with a polished and professional demeanor.
- Proficiency in using office software and property management systems.
- Ability to remain calm and effective under pressure, handling multiple tasks simultaneously.
- Flexibility to work various shifts, including nights, weekends, and holidays.
Preferred Qualifications
- Previous experience in a concierge, front desk, or guest relations role within a luxury hotel or residential property.
- Knowledge of local Sydney attractions, restaurants, and cultural events.
- Additional language proficiency is a plus.
- Tertiary qualification in Hospitality Management or a related field.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development within a global luxury brand.
- Access to exclusive employee discounts on hotel stays and services.
- Supportive and elegant work environment.
- Uniform provided and laundered.
- On-site parking available.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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