About the Company
Sofitel Sydney Darling Harbour is an exquisite luxury hotel renowned for its sophisticated French art de vivre and vibrant Australian spirit. Located in the heart of Sydney’s iconic Darling Harbour, we offer unparalleled service, elegant accommodations, and world-class facilities. We are committed to creating memorable experiences for our guests and a rewarding environment for our dedicated team.
Job Description
We are seeking an enthusiastic and engaging Lobby Greeter to join our prestigious hotel team at Sofitel Sydney Darling Harbour. As the first point of contact, you will be instrumental in creating a welcoming and luxurious atmosphere for all our guests. This role is perfect for an individual with a passion for exceptional customer service, a warm personality, and a desire to make every guest’s arrival a truly memorable one. You will embody our brand’s commitment to excellence and play a vital role in our guest experience journey.
Key Responsibilities
- Warmly greet all guests and visitors upon their arrival at the hotel entrance and in the lobby area.
- Proactively offer assistance with luggage, directions, and general inquiries.
- Escort guests to the reception desk or direct them to appropriate hotel facilities.
- Provide information about hotel services, amenities, and local attractions.
- Anticipate guest needs and respond promptly and courteously to all requests.
- Maintain a professional and polished appearance at all times, adhering to hotel grooming standards.
- Collaborate effectively with front desk, concierge, and valet teams to ensure seamless guest service.
- Assist with managing lobby traffic flow and maintaining an inviting and tidy lobby environment.
- Handle minor guest concerns or complaints with grace and escalate as necessary.
Required Skills
- Exceptional interpersonal and communication skills.
- A genuine passion for delivering outstanding customer service.
- Professional demeanor and immaculate presentation.
- Ability to work effectively in a fast-paced luxury hotel environment.
- Proactive and attentive to detail.
- Fluent in English; additional language skills are a plus.
- Ability to stand for extended periods and assist with light luggage handling.
Preferred Qualifications
- Previous experience in a customer service role, preferably within a hotel, hospitality, or luxury retail setting.
- Knowledge of Sydney's local attractions and cultural offerings.
- Familiarity with luxury brand service standards.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Access to Accor global hotel discounts.
- Comprehensive training and professional development programs.
- A supportive and vibrant team environment.
- Uniform provided and laundered.
- Employee meals during shifts.
- Health and wellness programs.
- Opportunities for career advancement within a leading international hotel group.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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