Banking Service Consultant – Top Pay

About the Company

Commonwealth Bank (CommBank) is Australia’s leading provider of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, and investment and broking services. With a rich history spanning over a century, we are committed to building a brighter future for all Australians and empowering our customers to achieve their financial goals. Join a team dedicated to innovation, customer service, and community impact.

Job Description

Are you passionate about helping customers navigate their financial journeys and committed to delivering exceptional service? Commonwealth Bank is seeking a highly motivated and customer-focused Banking Service Consultant to join our dynamic team in Newcastle, NSW. This is an incredible opportunity to advance your career in banking, offering top-tier compensation for your expertise. In this role, you will be the first point of contact for our valued customers, providing expert advice on a wide range of banking products and services, resolving complex queries, and ensuring a seamless and positive banking experience. You will play a crucial role in building lasting customer relationships and contributing to the success of our branch.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries, both in-person and over the phone, providing comprehensive information on banking products and services.
• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
• Identify customer needs and recommend appropriate banking solutions, such as personal loans, credit cards, mortgages, and investment products.
• Resolve customer complaints and issues with empathy and professionalism, escalating complex cases to management when necessary.
• Educate customers on digital banking channels and self-service options to enhance their banking experience.
• Adhere to all compliance, regulatory, and internal policy requirements.
• Maintain a thorough understanding of all CommBank products, services, and operational procedures.
• Contribute to a positive team environment and support colleagues as needed.

Required Skills

• Minimum of 2 years of experience in a customer service or sales role, preferably within the banking or financial services industry.
• Exceptional communication and interpersonal skills, with the ability to build rapport quickly.
• Strong problem-solving abilities and a customer-centric approach.
• Demonstrated ability to work accurately with attention to detail in a fast-paced environment.
• Proficiency in using banking software and standard office applications.
• A strong understanding of financial products and services.
• Ability to manage multiple priorities and adapt to changing customer needs.

Preferred Qualifications

• Tertiary qualification in Business, Finance, or a related field.
• Experience with CRM systems and financial planning software.
• Previous experience with Commonwealth Bank systems and processes.
• A proven track record of achieving sales or service targets.

Perks & Benefits

• Competitive 'Top Pay' salary package reflecting your expertise and contribution.
• Comprehensive health and wellness programs.
• Generous superannuation contributions.
• Employee share plan and banking discounts.
• Opportunities for career advancement and professional development through extensive training programs.
• Supportive and collaborative work environment.
• Work-life balance initiatives.
• Access to a wide range of employee benefits and recognition programs.

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