About the Company
SouthLink, a proud member of the Keolis Downer family, is a leading provider of public transport services across South Australia. We are committed to connecting communities, delivering safe, reliable, and accessible transport solutions. With a strong focus on customer satisfaction and operational excellence, we play a vital role in the daily lives of thousands of commuters, helping them navigate the region efficiently and comfortably. Our team in Murray Bridge is dedicated to ensuring a seamless experience for all passengers.
Job Description
As a Public Transport Information Host at our Murray Bridge Transit Hubs, you will be the friendly face and essential resource for passengers. Your primary role will be to provide accurate, real-time information regarding bus schedules, routes, fares, and service disruptions, ensuring a positive and stress-free travel experience. You will assist passengers with inquiries, help them navigate the transit system, and offer support with ticketing and accessibility needs. This role is crucial in maintaining a welcoming and efficient transit environment for our community.
Key Responsibilities
- Provide up-to-date information on public transport schedules, routes, and fares to passengers.
- Assist passengers with journey planning and connections within the public transport network.
- Respond to and resolve passenger inquiries and complaints professionally and efficiently.
- Guide passengers on ticketing options, smart card usage, and fare payment systems.
- Offer assistance to passengers with special needs, including accessibility information and support.
- Monitor transit hub activity and report any issues or safety concerns to relevant personnel.
- Distribute brochures, maps, and other informational materials as required.
- Maintain a clean, organized, and welcoming information desk area at the transit hub.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to remain calm and effective under pressure, especially during service disruptions.
- Proficiency in using information systems and digital tools for schedule look-ups.
- Problem-solving skills and a proactive attitude towards passenger assistance.
- Ability to work independently and collaboratively as part of a dedicated team.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or public-facing role.
- Familiarity with the Murray Bridge and wider South Australian public transport network.
- Ability to communicate in languages other than English is a significant advantage.
- First Aid certification or willingness to obtain it.
Perks & Benefits
- Competitive annual salary package.
- Comprehensive training and professional development opportunities.
- Employee travel benefits across the SouthLink network.
- Access to employee wellness programs and support services.
- A supportive, inclusive, and collaborative work environment.
- Opportunities for career growth and advancement within a leading transport company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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