About the Company
Optus is one of Australia’s leading telecommunications companies, providing mobile, internet, and fixed-line services to millions of Australians. With a commitment to innovation, customer satisfaction, and a diverse workforce, Optus empowers its employees to grow and make a significant impact. We believe in connecting people and building a brighter future, and we’re looking for passionate individuals to join our expanding remote team.
Job Description
Join Optus as a WFH Support Associate and kickstart your career in telecommunications. This entry-level role is perfect for individuals eager to provide exceptional customer support from the comfort of their home. You will be the first point of contact for our valued customers, assisting them with general inquiries, troubleshooting common issues, and guiding them through our services. Full training will be provided to ensure your success. This is a fantastic opportunity to develop essential customer service skills and become part of a dynamic, supportive remote team.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding Optus products, services, and billing.
- Troubleshoot basic technical issues and escalate complex problems to senior support staff.
- Document customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer literacy and comfort with navigating various software applications.
- A quiet, dedicated home workspace with reliable internet connection.
- Strong problem-solving abilities and a customer-centric attitude.
- Must be a permanent resident or citizen of Australia.
Preferred Qualifications
- Prior experience in a customer service or call center environment (even volunteer or informal).
- Familiarity with telecommunications products and services.
- Basic understanding of CRM software.
- High school diploma or equivalent.
Perks & Benefits
- Competitive entry-level salary with opportunities for growth.
- Comprehensive paid training program.
- Employee discounts on Optus products and services.
- Flexible work-from-home arrangement.
- Access to professional development and career advancement opportunities.
- Supportive and collaborative remote team environment.
- Health and wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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