About the Company
Toll Group is a leading logistics and transportation company, operating across a comprehensive global network with a strong presence in Australia. We connect people and businesses across 50 countries, delivering a wide range of services including freight, supply chain management, and express parcels. Committed to innovation and customer service, Toll Group prides itself on its reliable and efficient operations, supported by a diverse and dedicated team.
Job Description
As a WFH Dispatcher Assistant – Logistics Support at Toll Group, you will play a crucial role in ensuring the smooth and efficient operation of our logistics network from the comfort of your home. This 100% remote position involves providing essential support to our dispatch team, coordinating schedules, communicating with drivers, and assisting with administrative tasks to maintain seamless service delivery. You will be instrumental in optimizing routes, resolving dispatch-related issues, and contributing to the overall efficiency of our operations.
Key Responsibilities
- Assist dispatchers with daily scheduling and routing of deliveries.
- Communicate proactively with drivers regarding assignments, updates, and potential delays.
- Monitor delivery progress and provide real-time updates to relevant stakeholders.
- Process and maintain accurate dispatch records, logs, and documentation.
- Support in resolving logistics challenges and coordinating urgent requests.
- Utilize dispatch software and communication tools effectively.
- Prepare reports on dispatch activities and key performance indicators.
- Collaborate with other team members to ensure operational efficiency and customer satisfaction.
Required Skills
- Excellent communication skills, both written and verbal.
- Strong organizational and time management abilities.
- Proficiency in using dispatch software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple tasks in a remote environment.
- Problem-solving aptitude and attention to detail.
- Basic understanding of logistics and transportation processes.
Preferred Qualifications
- Previous experience (6+ months) in a dispatch, logistics, or administrative support role.
- Familiarity with geographic areas and route optimization principles in Australia.
- Experience with CRM or logistics management systems.
- Certifications in logistics or supply chain management.
Perks & Benefits
- Competitive salary package.
- Flexible work-from-home schedule (100% remote).
- Opportunities for career growth and professional development.
- Access to modern tools and technology for remote work.
- Supportive team environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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