About the Company
Telstra is a leading telecommunications and technology company that offers a wide range of services, including mobile, internet, and entertainment. We are committed to connecting people and businesses across Australia and beyond, delivering innovative solutions and exceptional customer experiences. Join our team and be part of a company that shapes the future of connectivity.
Job Description
We are seeking dedicated and empathetic WFH Customer Support Representatives to join our dynamic team in a remote capacity. This role involves providing first-class support to Telstra customers, resolving inquiries, and ensuring a positive experience. With various shift options available, you’ll have the flexibility to manage your work-life balance while contributing to a vital service. This is a 100% remote position.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a professional and timely manner.
- Troubleshoot and resolve technical issues related to Telstra products and services.
- Provide information on billing, account management, and product features.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Work collaboratively with team members to achieve departmental goals.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and manage time effectively in a remote environment.
- Comfortable with shift work, including evenings, weekends, and public holidays.
- Reliable internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in a customer service or contact centre role (minimum 6 months).
- Familiarity with telecommunications products and services.
- A passion for helping customers and delivering exceptional service.
- Ability to adapt to new technologies and processes quickly.
Perks & Benefits
- Competitive salary package with performance incentives.
- Comprehensive training and ongoing professional development opportunities.
- Employee assistance program for mental health and wellbeing.
- Access to exclusive Telstra product discounts.
- Flexible shift options to support work-life balance.
- Opportunity to work from the comfort of your home, anywhere in Australia.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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