About the Company
The Commonwealth Bank of Australia (CommBank) is one of Australia’s leading financial institutions, dedicated to providing innovative banking solutions and exceptional customer experiences. We are at the forefront of digital transformation, constantly evolving our products and services to meet the dynamic needs of our diverse customer base. Join our passionate team where you can make a real impact on millions of lives.
Job Description
We’re looking for an enthusiastic and curious Junior UX Researcher to join our product-focused team in Geraldton. This is an incredible opportunity for someone passionate about understanding user behavior and translating insights into impactful product improvements. You will work closely with senior researchers, product managers, designers, and engineers, contributing to research activities that shape the future of our digital banking products. If you’re eager to learn, thrive in a collaborative environment, and want to contribute to meaningful user experiences, we encourage you to apply.
Key Responsibilities
- Assist in planning and executing various UX research methodologies, including user interviews, surveys, usability testing, and diary studies.
- Help analyze qualitative and quantitative data to identify user needs, pain points, and opportunities for product enhancement.
- Contribute to the creation of research plans, discussion guides, and recruitment screeners.
- Support the documentation and communication of research findings through reports, presentations, and workshops.
- Collaborate with product teams to ensure research insights are integrated into the product development lifecycle.
- Maintain research participant databases and help manage research logistics.
Required Skills
- Basic understanding of UX research principles and methodologies.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work collaboratively in a team environment.
- Demonstrated curiosity and eagerness to learn about user behavior and product design.
Preferred Qualifications
- Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field.
- Experience with UX research tools (e.g., Qualtrics, UserTesting, Figma, Miro).
- Familiarity with agile development methodologies.
- A portfolio demonstrating academic projects or internships related to UX research or design.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Generous paid leave and flexible working arrangements.
- Employee share plans and superannuation contributions.
- Ongoing professional development and career growth opportunities.
- Access to a wide range of employee discounts and benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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