About the Company
The Western Australian Department of Communities is a cornerstone of public service, dedicated to building a fair, safe, and inclusive Western Australia. We provide essential services and support to individuals and families across the state, including vital housing assistance. Our mission is to create sustainable communities where everyone has the opportunity to thrive.
Job Description
We are seeking a dedicated and compassionate Tenancy Officer to join our team in Karratha. In this crucial role, you will manage a diverse portfolio of public housing tenancies, ensuring compliance with tenancy agreements, providing support to tenants, and fostering positive community relationships. This is an opportunity to make a tangible difference in people’s lives by contributing to safe, stable, and well-managed housing solutions.
Key Responsibilities
- Manage a portfolio of public housing tenancies, including lease agreements, rent arrears, and property maintenance requests.
- Conduct regular property inspections and address tenancy breaches in accordance with departmental policies and procedures.
- Provide information, advice, and support to tenants on their rights and responsibilities, referring to support services where necessary.
- Mediate disputes and resolve complex tenancy issues, aiming for positive outcomes for all parties.
- Process applications, transfers, and terminations of tenancies.
- Maintain accurate and up-to-date tenancy records and prepare reports as required.
- Collaborate with internal teams and external agencies to ensure holistic support for tenants.
Required Skills
- Proven experience in tenancy management, property management, or a related field (e.g., community services, social work).
- Strong understanding of relevant tenancy legislation and housing policies.
- Excellent communication, negotiation, and conflict resolution skills.
- Ability to work independently and as part of a team in a dynamic environment.
- Demonstrated ability to manage a demanding workload and prioritise tasks effectively.
- Proficiency in Microsoft Office Suite and experience with tenancy management software.
Preferred Qualifications
- Tertiary qualification in Social Work, Community Development, Business Administration, or a related discipline.
- Experience working with diverse client groups, including Aboriginal and Torres Strait Islander communities.
- Knowledge of local community resources and support networks in the Pilbara region.
- Current Western Australian C-class driver’s licence.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Generous leave entitlements, including personal leave and long service leave.
- Opportunities for professional development and career progression within the public sector.
- Access to employee assistance programs and wellness initiatives.
- Work-life balance initiatives.
- Making a real difference in the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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