About the Company
Woolworths Group is Australia’s largest retailer, offering a vast array of products and services across supermarkets, general merchandise, and hospitality. With a commitment to delivering fresh food and great value, Woolworths plays a pivotal role in the daily lives of millions of Australians. We are dedicated to fostering an inclusive work environment and supporting our communities.
Job Description
Are you a highly organised, empathetic, and detail-oriented student looking for a flexible role? Woolworths Group is seeking a Social Media Moderator & Support specialist to join our dynamic team. This is a fantastic opportunity to gain experience in a large corporate environment, working remotely with no voice work required. You will be instrumental in managing our online community, ensuring a positive and engaging presence across our social media channels by responding to customer inquiries and comments. This role is perfect for someone who is tech-savvy, has excellent written communication skills, and is eager to learn about digital customer service and brand management.
Key Responsibilities
- Monitor Woolworths' social media channels (Facebook, Instagram, X/Twitter, LinkedIn) for mentions, comments, and direct messages.
- Engage with the online community in a professional, friendly, and brand-consistent tone.
- Respond to customer inquiries, feedback, and complaints efficiently and effectively through written communication.
- Escalate complex issues to the relevant internal teams for resolution.
- Identify and report on emerging trends, common questions, and potential PR issues to management.
- Ensure all social media interactions comply with brand guidelines and community standards.
- Assist in maintaining a positive online reputation and fostering customer loyalty.
- Contribute to weekly and monthly reports on social media activity and engagement.
Required Skills
- Excellent written communication skills in English.
- Strong attention to detail and ability to proofread effectively.
- Proficiency in using various social media platforms (Facebook, Instagram, X/Twitter, LinkedIn).
- Ability to work independently and manage time effectively in a remote setting.
- Empathetic and patient approach to customer interactions.
- Reliable internet connection and a suitable remote work setup.
- Currently enrolled in a higher education program (university/TAFE) or equivalent.
Preferred Qualifications
- Previous experience in a customer service or social media moderation role (even informal).
- Familiarity with social media management tools.
- Basic understanding of brand communication and online reputation management.
- A passion for retail and the Woolworths brand.
Perks & Benefits
- Flexible working hours to accommodate student schedules.
- Opportunity to work remotely from anywhere in Australia.
- Comprehensive training and professional development opportunities.
- Employee discount benefits across Woolworths Group brands.
- Supportive team environment.
- Direct impact on customer satisfaction and brand reputation.
- No voice work required.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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