Retail Shop Host – High Street Fashion, Staff Discounts

About the Company

Cotton On is a global fashion and lifestyle brand, delivering the latest trends and everyday essentials for women, men, and children. Born in Australia, we’ve grown to become a beloved international retailer, known for our accessible fashion, commitment to sustainability, and vibrant store experience. We believe in making a positive difference in the lives of our customers, our team, and the communities we operate in. Join us and be part of a company that is always innovating and inspiring.

Job Description

Are you passionate about fashion and love helping people look and feel their best? Cotton On Wangaratta is seeking an enthusiastic and customer-focused Retail Shop Host to join our vibrant team. As a Retail Shop Host, you will be the face of our brand, providing exceptional service and creating an unforgettable shopping experience for every customer. This is a fantastic opportunity for individuals who thrive in a fast-paced retail environment and are eager to grow their career in fashion. You’ll work with the latest trends, enjoy generous staff discounts, and be part of a supportive team that values your contribution. As a Retail Shop Host, you will be responsible for a wide range of tasks designed to ensure the smooth operation of our store and the satisfaction of our customers. Your primary goal will be to create a welcoming atmosphere and assist customers with their needs, from styling advice to processing transactions.

Key Responsibilities

• Warmly greet and engage with customers, offering assistance and styling advice.
• Maintain an inviting and tidy store environment, ensuring visual merchandising standards are met.
• Accurately process sales transactions, exchanges, and returns using our POS system.
• Assist with stock management, including receiving, ticketing, and replenishing merchandise on the sales floor.
• Actively promote Cotton On's brand values and current promotions to enhance the customer shopping experience.
• Handle customer inquiries and resolve issues professionally and efficiently.
• Collaborate with team members to achieve sales targets and maintain a positive work atmosphere.
• Ensure compliance with all company policies and procedures, including health and safety guidelines.

Required Skills

• Exceptional customer service and interpersonal communication skills.
• A positive, energetic, and proactive attitude.
• Ability to work effectively in a team-oriented retail environment.
• Reliability and flexibility to work various retail hours, including weekends and public holidays.
• Basic numeracy skills for handling transactions.

Preferred Qualifications

• Previous experience in a retail or customer service role is highly regarded.
• A genuine passion for high street fashion and current trends.
• Experience with visual merchandising or store display setup.
• A keen eye for detail and organizational skills.

Perks & Benefits

• Generous staff discounts across the Cotton On Group brands.
• Opportunities for career development and advancement within a global fashion retailer.
• A supportive and dynamic team culture.
• Flexible rostering options to support work-life balance.
• Access to ongoing training and development programs.

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