About the Company
BT Group is one of the world’s leading communications services companies, with operations in over 180 countries. We provide a range of services including broadband, TV, mobile, and landline products and services to consumers, businesses, and public sector organizations across the UK and internationally. Our mission is to connect people and businesses, ensuring everyone has access to the best technology and support. We are committed to fostering a diverse and inclusive environment where every individual can thrive.
Job Description
Are you a natural communicator with a passion for helping others? BT Group is seeking a dedicated Remote Customer Liaison to join our dynamic team. This is a 100% remote (Work From Home) position, offering you the flexibility to connect with our customers from the comfort of your home office. In this role, you will be the friendly voice of BT, providing exceptional support, resolving inquiries, and building lasting relationships with our diverse customer base. You’ll handle a variety of customer interactions, from technical support to billing inquiries, always ensuring a positive and efficient experience. If you’re empathetic, detail-oriented, and eager to make a difference, we encourage you to apply and help us keep the UK connected.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat.
- Provide accurate and timely information regarding BT products and services.
- Troubleshoot basic technical issues and guide customers through solutions.
- Resolve billing questions and account discrepancies with professionalism.
- Record and maintain detailed customer interaction records in our CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Proactively identify opportunities to enhance customer satisfaction.
- Adhere to company policies and procedures, including data protection and privacy guidelines.
- Continuously learn about new products, services, and system updates.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy.
- Proficiency in basic computer skills and navigating multiple systems.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving aptitude and a customer-focused mindset.
- Reliable high-speed internet connection and a quiet home working environment.
- Ability to adapt to changing situations and customer needs.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with telecommunications products and services.
- Experience using CRM software (e.g., Salesforce, Zendesk).
- A strong desire for continuous learning and professional development.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Company pension scheme.
- Employee discounts on BT products and services.
- Extensive training and development programs.
- Opportunities for career progression within a global company.
- Flexible remote working arrangement.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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