About the Company
The Queensland Police Service (QPS) is dedicated to providing policing services to the people of Queensland. Our mission is to enhance the safety and security of the community through professional and ethical policing. We are a vital part of Queensland’s public safety network, committed to continuous improvement, and community engagement. Join us in making a difference every day.
Job Description
Join the Queensland Police Service as a Police Assistance Line Operator and become an integral part of our frontline service delivery. This role offers comprehensive professional training, ensuring you are fully equipped to handle a variety of non-urgent police enquiries. You will operate within a supportive team environment, working a consistent Monday to Friday schedule, providing essential assistance to the Queensland community. This is an excellent opportunity for individuals looking to start a rewarding career in public safety, where your contributions directly impact community well-being.
Key Responsibilities
- Answer inbound non-emergency calls from the public with professionalism and empathy.
- Accurately record incident details and caller information into QPS systems.
- Provide information and advice on police procedures, services, and local resources.
- Triage calls and escalate urgent matters to appropriate police units as required.
- Maintain confidentiality and adhere to all QPS policies and procedures.
- Contribute to a positive and collaborative team environment.
- Participate actively in ongoing professional development and training sessions.
Required Skills
- Exceptional verbal communication and active listening skills.
- Demonstrated ability to remain calm and composed in challenging situations.
- Strong data entry and computer literacy skills.
- Excellent problem-solving abilities and attention to detail.
- High level of empathy and a genuine desire to assist the public.
- Ability to work effectively in a fast-paced environment.
- Commitment to maintaining confidentiality and ethical conduct.
Preferred Qualifications
- Previous experience in a call centre, customer service, or public-facing role.
- Familiarity with Queensland geography and community services.
- Ability to type at a minimum of 40 words per minute.
- Experience with police or emergency service systems.
Perks & Benefits
- Comprehensive paid professional training and ongoing development.
- Stable employment with a renowned public service organization.
- Consistent Monday to Friday work schedule, promoting work-life balance.
- Competitive salary and superannuation benefits.
- Opportunity to make a tangible difference in the community.
- Supportive team environment and career progression opportunities.
- Access to employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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