About the Company
Hireup is Australia’s largest online platform for people with disability to find and manage their support workers. We’re a for-purpose organisation built on the belief that everyone has the right to live life their way. Our innovative platform empowers individuals to connect directly with verified support workers, giving them choice and control over their care.
Job Description
We are seeking a dedicated and organised Online Support Worker with a strong administrative background to join our dynamic remote team. This 100% remote position focuses on NDIS administration, ensuring our participants and support workers receive seamless support. You will play a crucial role in managing NDIS plans, coordinating services, and maintaining meticulous records, all from the comfort of your home office. If you’re passionate about making a difference in the lives of people with disabilities and thrive in a flexible, fast-paced environment, we encourage you to apply.
Key Responsibilities
- Provide comprehensive administrative support related to NDIS plans, funding, and service agreements.
- Assist NDIS participants and support workers with inquiries via phone, email, and online chat, ensuring timely and accurate information.
- Manage and update participant and support worker profiles and records within our digital platform.
- Facilitate the matching process between participants and support workers based on specific needs and preferences.
- Ensure compliance with NDIS guidelines, policies, and procedures.
- Process and reconcile invoices and service bookings, maintaining financial accuracy.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Contribute to the continuous improvement of administrative processes and digital tools.
Required Skills
- Proven administrative experience, preferably within a healthcare, social services, or NDIS context.
- Exceptional communication skills, both written and verbal, with a client-centric approach.
- Strong organisational abilities and attention to detail.
- Proficiency in using online platforms, CRM software, and standard office applications (e.g., Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote work environment.
- A genuine passion for supporting people with disabilities and understanding of NDIS principles.
- Valid Australian working rights.
Preferred Qualifications
- Previous experience working directly with NDIS participants or in NDIS-specific administration.
- Relevant qualifications in disability support, community services, or business administration.
- Familiarity with the Hireup platform or similar online support platforms.
Perks & Benefits
- Flexible 100% remote work arrangement, allowing for a healthy work-life balance.
- Competitive salary and opportunities for professional development.
- A supportive and inclusive team culture focused on making a positive impact.
- Access to ongoing training and resources to enhance your skills in the disability sector.
- Opportunity to contribute to a leading platform empowering people with disability.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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