About the Company
Optus is a leading Australian telecommunications company providing mobile, internet, TV, and business services. We are dedicated to connecting Australians and creating a better future through technology. We pride ourselves on innovation, customer focus, and a diverse, inclusive workforce. Joining Optus means being part of a team that values growth, learning, and making a real impact in the lives of millions.
Job Description
Are you looking to kickstart your career in online customer support and gain valuable remote work experience? Optus is seeking enthusiastic and dedicated individuals to join our dynamic Online Support team. This entry-level position is perfect for those who are eager to learn, possess excellent communication skills, and are passionate about helping customers. As an Online Support Specialist, you will be the first point of contact for our customers, providing assistance through chat and email to resolve inquiries and ensure a seamless service experience. This is a 100% remote role, offering the flexibility to work from anywhere within Australia.
Key Responsibilities
- Respond to customer inquiries and provide support via online chat and email channels.
- Troubleshoot basic technical issues and guide customers through solutions.
- Educate customers on Optus products and services, ensuring they get the most value.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with team members and other departments to escalate complex issues and ensure timely resolution.
- Maintain a high level of customer satisfaction through professional and empathetic interactions.
- Continuously learn and adapt to new product features, service updates, and support tools.
Required Skills
- Excellent written communication skills with a clear, concise, and friendly tone.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Basic computer proficiency and comfort with navigating various software applications.
- Ability to work independently and manage time effectively in a remote environment.
- High level of empathy and a genuine desire to help customers.
- Reliable internet connection and a quiet home office setup.
Preferred Qualifications
- Previous experience in a customer service role (informal or formal).
- Familiarity with telecommunications products or services.
- Experience with CRM software or online chat platforms.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive paid training program to equip you with all necessary skills.
- Opportunity to gain valuable remote work experience with a leading Australian company.
- Flexible working hours (subject to business needs).
- Employee discounts on Optus products and services.
- Access to mental health and well-being programs.
- Clear pathways for career growth and development within Optus.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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