IT Support Intern (Level 1) – Hands-on Technical Training

About the Company

Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and digital solutions to millions of customers. We are committed to connecting people, enabling businesses, and creating a brighter future through innovative technology. Our culture fosters learning, collaboration, and personal growth, making Telstra an ideal place to kickstart your career in IT.

Job Description

Are you passionate about technology and eager to gain practical, hands-on experience in IT support? Telstra is seeking an enthusiastic and motivated IT Support Intern (Level 1) to join our dynamic team in Darwin. This internship offers an unparalleled opportunity to immerse yourself in a real-world IT environment, providing essential technical assistance and contributing to the seamless operation of our systems. You will receive comprehensive training and mentorship, learning directly from experienced IT professionals, and developing critical skills that are highly valued in the industry. This role is designed for individuals with a foundational understanding of IT concepts who are ready to apply their knowledge and grow rapidly in a supportive corporate setting.

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to user inquiries and assist with IT-related problems via phone, email, and in-person.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Document support tickets, solutions, and procedures accurately in our ticketing system.
• Assist with user account management, password resets, and access permissions.
• Participate in IT asset management, including inventory tracking and equipment deployment.
• Collaborate with senior IT staff to escalate and resolve complex technical issues.
• Contribute to ongoing IT projects and initiatives as directed.
• Adhere to company IT policies, security protocols, and best practices.

Required Skills

• Basic knowledge of computer hardware and software.
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Customer service-oriented mindset.

Preferred Qualifications

• Currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.
• Prior experience with IT ticketing systems (e.g., ServiceNow).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with mobile device management (MDM).
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation).

Perks & Benefits

• Hands-on experience with industry-leading technology and systems.
• Mentorship from experienced IT professionals.
• Structured training programs and professional development opportunities.
• Exposure to a large-scale corporate IT environment.
• Opportunity for potential full-time employment upon successful completion of the internship.
• Access to internal learning resources and certifications.
• Collaborative and supportive team culture.
• Modern office environment in a vibrant city.

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