About the Company
Telstra is Australia’s leading telecommunications and technology company, building and operating the networks and services that enable people and businesses to connect. We’re at the forefront of innovation, driven by a commitment to creating a connected future for everyone. Join our team and be part of a company that is shaping the digital landscape.
Job Description
Are you an IT student eager to gain real-world experience in a supportive and dynamic environment? Telstra is offering a unique paid internship opportunity for a motivated IT student to join our technical support team in Gympie. This role is designed to provide hands-on experience in IT service management, helpdesk operations, and basic system administration. You will work alongside experienced professionals, learn cutting-edge technologies, and contribute to resolving real-time technical issues for our internal teams and customers. This is an excellent chance to kickstart your IT career with Australia’s leading telecommunications company.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Assist in troubleshooting and resolving user queries via phone, email, and in-person.
- Document support requests, resolutions, and procedures accurately.
- Support the deployment and configuration of new hardware and software.
- Participate in maintaining IT inventory and asset management.
- Learn and apply IT best practices and security protocols.
- Collaborate with senior IT staff on various projects and initiatives.
Required Skills
- Currently enrolled in an IT, Computer Science, or related diploma/degree program.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications
- Familiarity with Microsoft Office 365 suite.
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Prior experience in a customer service role.
- Basic knowledge of IT security principles.
Perks & Benefits
- Competitive hourly rate and paid internship.
- Structured mentorship program with experienced IT professionals.
- Opportunity for career development and potential future employment.
- Exposure to a wide range of enterprise-level technologies.
- Dynamic and supportive work environment.
- Access to Telstra's extensive learning and development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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