About the Company
Quest Apartment Hotels is a leading provider of serviced apartment accommodation in Australia, New Zealand, and Fiji. With a network of over 170 properties, Quest offers spacious, fully equipped apartments ideal for business and leisure travellers. We are committed to delivering exceptional guest experiences and fostering a professional, supportive work environment for our team members.
Job Description
We are seeking a diligent and customer-focused Front Desk Clerk to join our team in Perth. This role is crucial for creating a welcoming atmosphere for all guests, ensuring their stay is comfortable and memorable. The Front Desk Clerk is the primary point of contact, responsible for efficient check-ins and check-outs, managing reservations, answering inquiries, and providing local recommendations. This position requires excellent customer service skills, meticulous attention to detail, and the ability to handle various guest requests with professionalism and a positive attitude. Stable hours are a key feature of this role, contributing to a predictable work-life balance.
Key Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Perform efficient check-in and check-out procedures.
- Manage reservations, including cancellations and modifications.
- Answer phone calls and emails promptly, providing accurate information.
- Assist guests with inquiries, luggage, and local recommendations.
- Process payments and maintain accurate billing records.
- Maintain a tidy and organised front desk area.
- Handle guest complaints and resolve issues effectively and courteously.
- Collaborate with other departments to ensure guest satisfaction.
- Adhere to all hotel policies and procedures.
Required Skills
- Exceptional customer service and communication skills.
- Proficiency in basic computer operations and office software.
- Ability to multitask and prioritise in a fast-paced environment.
- Strong problem-solving abilities.
- Reliability and a professional demeanor.
- Attention to detail and accuracy.
- Ability to work stable, pre-defined shifts.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Familiarity with hotel management software (PMS).
- Knowledge of local attractions and services in Perth.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Competitive salary and stable working hours.
- Opportunities for career growth and professional development.
- Staff discounts on accommodation across Quest properties.
- Supportive and friendly team environment.
- Comprehensive training on hotel systems and procedures.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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