About the Company
WesTrac is one of the world’s largest Caterpillar dealers, providing equipment, parts, and service to the construction, mining, and agricultural industries across Western Australia, New South Wales, and the Australian Capital Territory. We are committed to delivering exceptional customer service and supporting our clients with cutting-edge technology and robust machinery. At WesTrac, we foster a culture of safety, innovation, and continuous professional development, empowering our employees to build rewarding careers within a globally recognised brand.
Job Description
We are seeking a highly skilled and motivated Field Service Technician – Heavy Machinery to join our dedicated team in Parramatta, NSW. In this critical role, you will be responsible for the diagnosis, repair, and maintenance of a diverse range of Caterpillar heavy machinery at various client sites. Your expertise will ensure our customers’ equipment operates at peak performance, minimising downtime and maximising productivity. This is a hands-on position requiring extensive knowledge of heavy diesel mechanics, hydraulics, and electrical systems, coupled with a strong commitment to safety and customer satisfaction.
Key Responsibilities
- Perform comprehensive diagnostics, troubleshooting, and repairs on Caterpillar heavy machinery, including engines, hydraulics, electrical systems, and powertrains.
- Conduct routine preventative maintenance services and scheduled inspections to ensure optimal equipment performance and longevity.
- Utilise advanced diagnostic tools and software to accurately identify faults and implement effective solutions.
- Maintain meticulous service records, complete job reports, and manage parts orders efficiently.
- Adhere strictly to all company and client safety protocols and environmental regulations, promoting a safe working environment.
- Communicate effectively and professionally with clients, providing technical advice, job updates, and fostering strong customer relationships.
- Travel to various client sites within the Parramatta region and surrounding areas, managing your time and resources effectively.
- Participate in ongoing training and development programs to stay updated with the latest Caterpillar technologies and service procedures.
Required Skills
- Minimum of 3 years of proven experience as a Field Service Technician or Heavy Diesel Mechanic, specifically working with heavy construction, mining, or agricultural machinery.
- Relevant Australian trade qualification (e.g., Certificate III or IV in Heavy Commercial Vehicle Mechanical Technology, Diesel Fitting, or equivalent).
- Proficiency in reading and interpreting schematics (electrical, hydraulic), technical manuals, and diagnostic codes.
- Demonstrated expertise in the use of electronic diagnostic tools and software for heavy equipment.
- Strong mechanical, hydraulic, and electrical troubleshooting skills.
- Excellent problem-solving abilities and attention to detail.
- A valid Australian C-class driver's license and a clean driving record.
- Strong commitment to safety and adherence to OHS standards.
- Ability to work independently and as part of a team in various field conditions.
Preferred Qualifications
- Specific Caterpillar OEM certifications and training.
- Experience with advanced hydraulic and electronic control systems.
- High-Risk Work Licences (e.g., Forklift, EWP) are highly regarded.
- Previous experience working in a dealership environment.
Perks & Benefits
- A competitive annual salary package, commensurate with experience.
- Fully maintained company service vehicle and all necessary tools provided.
- Comprehensive health and wellness programs.
- Extensive opportunities for professional development and continuous training, including access to Caterpillar's global training network.
- Clear career progression pathways within WesTrac and the broader Caterpillar network.
- Employee assistance program and other support services.
- A supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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