Emergency Services Telecommunicator – No Experience, Trainee Program

About the Company

The Manning Valley Emergency Communications Centre is a vital part of our community’s safety net, serving the Taree and surrounding regions of New South Wales. We are dedicated to providing immediate and compassionate assistance during critical moments, coordinating emergency responses, and ensuring public safety. Join our team and be the crucial link that connects people in crisis with the help they need.

Job Description

Are you looking for a career that truly makes a difference? The Manning Valley Emergency Communications Centre is offering an unparalleled opportunity to become an Emergency Services Telecommunicator, even if you have no prior experience. We are launching a comprehensive Trainee Program designed to equip you with all the essential skills and knowledge required to excel in this challenging yet profoundly rewarding role. As an Emergency Services Telecommunicator, you will be the first point of contact for individuals experiencing emergencies, requiring a calm demeanor, quick thinking, and exceptional communication skills. This position involves taking emergency calls, dispatching appropriate resources (police, fire, ambulance), and providing critical pre-arrival instructions. If you possess a strong desire to serve your community and can remain composed under pressure, we invite you to apply for our paid trainee program.

Key Responsibilities

• Answer incoming emergency and non-emergency calls promptly and professionally.
• Gather critical information from callers to assess the nature and location of emergencies.
• Prioritise calls and dispatch appropriate emergency services (Police, Fire, Ambulance) effectively and efficiently.
• Provide clear, concise, and accurate instructions to callers, including medical pre-arrival assistance.
• Maintain accurate records of calls, dispatches, and other essential information in computer-aided dispatch (CAD) systems.
• Monitor multiple radio channels and communicate with field units.
• Stay calm and empathetic while handling stressful and emotional situations.
• Collaborate effectively with team members and other emergency service agencies.
• Participate actively in all required training and development programs.
• Adhere strictly to all departmental policies, procedures, and regulations.

Required Skills

• Excellent verbal communication and active listening skills.
• Ability to remain calm, composed, and professional in high-stress situations.
• Strong problem-solving and decision-making abilities under pressure.
• Proficiency in basic computer operations and data entry.
• Exceptional multi-tasking capabilities.
• High degree of empathy, patience, and compassion.
• Ability to work various shifts, including nights, weekends, and holidays.
• Demonstrated commitment to public service and community safety.
• Reliable attendance and punctuality.

Preferred Qualifications

• Previous customer service experience.
• Familiarity with the Taree and Manning Valley geographical area.
• Completion of a First Aid or CPR certification.
• Ability to speak a second language (desirable).
• Experience working in a team-oriented environment.

Perks & Benefits

• Comprehensive, paid training program from day one.
• Meaningful career with a direct impact on community safety.
• Stable employment in a critical public service role.
• Opportunity for professional growth and development.
• Supportive and collaborative team environment.
• Access to employee assistance programs for well-being.
• Generous leave entitlements.
• Public service superannuation scheme.

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