About the Company
Allegro is the most popular shopping platform in Poland and one of the largest e-commerce companies in Europe. With millions of customers and thousands of merchants, we are constantly innovating to provide the best online shopping experience. We are a dynamic, fast-growing company driven by technology and a passion for connecting people with products they love.
Job Description
We are seeking a highly motivated and customer-focused E-commerce Chat Specialist to join our fast-growing brand in Gdańsk. This is an immediate start opportunity for an individual eager to jump into the dynamic world of e-commerce customer service. As a Chat Specialist, you will be the first point of contact for our customers, providing real-time support, resolving inquiries, and ensuring a seamless shopping experience through our chat channels. You’ll play a crucial role in maintaining high customer satisfaction and contributing to our brand’s reputation for excellent service.
Key Responsibilities
- Provide prompt, professional, and friendly assistance to customers via live chat, addressing inquiries related to orders, products, shipping, and returns.
- Resolve customer issues efficiently and effectively, escalating complex problems to the appropriate team members when necessary.
- Maintain a high level of product knowledge and stay updated on company policies, promotions, and procedures.
- Document all customer interactions accurately in our CRM system.
- Identify opportunities to improve the customer experience and contribute feedback to enhance our service processes.
- Collaborate with internal teams, including sales, logistics, and product development, to ensure customer satisfaction.
- Meet and exceed individual and team performance targets for response time, resolution rate, and customer satisfaction.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proficiency in using chat software and CRM systems.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Strong problem-solving abilities and a proactive approach to customer service.
- Empathy, patience, and a positive attitude when interacting with customers.
- Ability to work in a fast-paced and dynamic environment.
- Basic computer literacy and technical aptitude.
Preferred Qualifications
- Prior experience in an e-commerce or online customer service role.
- Familiarity with Allegro's platform or similar large e-commerce marketplaces.
- Additional language skills (e.g., Polish, German, Ukrainian) are a plus.
- Experience with Zendesk, Intercom, or similar customer support tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional growth and career development within a leading e-commerce company.
- Access to internal training programs and workshops.
- Employee discounts on Allegro products.
- Modern office environment in the heart of Gdańsk with hybrid work flexibility.
- Team events and social gatherings.
- Contribution to a pension plan.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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